In the one-hour YouTube videos, Santarelli reveals the secrets to his revenue-generating methodology.

As soon as we discovered that they were taking out fees without disclosing them to us, we fired them.

Quote from @Mike Grudzien: Two thoughts:1) stay in your STR for a day or two and you'll discover things it needs or that would be nice to add2) use several touch-points to communicate with Travelers/Guests.

I re-read what you wrote and am not sure if you are the boots in Indy or you want them.Ive done that for the last 7 years.......since I joined in 2018.......You gave away my secret weapon lol 

It was only after this period ended that I discovered the problem when I encountered difficulties obtaining home insurance.

With my LTRs I have been switching to all tenant paid utilities after my first winter where I discovered the majority of my tenants were setting the heat at 78 (which is unreasonable in Northern New Hampshire) and leaving their windows open in -20 degree weather.

Shortly after closing, I discovered that the roof above my unit (a common area under the HOA's responsibility) was severely damaged from a past storm.

If the tenant hides something or lies and I discover it later, that is grounds for termination.

Something I discovered recently is; if you have a QBO Accountant start your company and allow the Accountant to get billed, you will get a 30% discount even after one year, but if you create your QBO without a QBO Accountant you disqualify yourself from their Accountant discount. 

This article is a good primer: https://www.sageregroup.com/the-secret-formula-to-getting-ri...