When I called him out on it he brushed me off.

Real estate money isn't made hammering nails or slinging a paint brush.  

Ask, and I will provide you a link to the property.To begin, we read, listened, and studied all of the available AirBnB books, many of the available podcasts, and blog posts available around the internet, but I tell you, you are never completely ready for everything that is to come your way.We have created a very nice experience for our guests, which includes many small amenities, such as disposable slippers, tooth brushes, tooth paste, sleeping shades, and a few extra goodies that you may have left at home....

I currently specialize in financial reporting, but I will definitely be brushing up on my tax and real estate knowledge.  

But if they just go to the hospital and you're not receiving rent, you need to brush up on your eviction laws if you don't already know them.

You can just call, but much harder to brush you off if you are standing in front of them.

Your tenant can still safely watch TV, cook dinner, use the toilet, brush their teeth, sleep, etc.

So if there is a threatening wildfire in the area, that company will come out to the house and assess the risk, clear brush away if necessary, or apply fire retardant gel to the house.

Meanwhile EVERY surface I am touching they have touched, I am brushing up against their furniture, kneeling on their floors, and possibly touching their faucets or toilets while handling my tools. 

@Kelly Bellini take special notice of @James Wise response, print it out, tape it to your mirror to read when you brush your teeth, on your door so you see it every time just before you step out, over and over and over until you fully get it.