The following is the way our negotiation went, notice I'm not a very smooth negotiator!

I hope that it goes smoothly, as it is out of our control for now.

Am I punishing this seller for running his business smoothly? 

It was relatively smooth. 

It is because I picked a smooth talking contractor who I overpaid upfront.

Chad Urbshott sounds like you have your business running smooth.

If the rest of your buildings are running smoothly, I'd say the only common denominator is that TBT PM.Another idea is to send a "secret shopper" to go through the tenant onboarding process on these vacant units.Yet another is to see if you can reach out to your remaining tenants (under the guise of a customer satisfaction survey, for example) to see if they can shed some light on it.

Whenever you are buying a property out of state you should do a few things to ensure it's as smooth as possible.

I'd like to be able to do a "value add" of having a Welcome Basket to greet my guests, but I'm trying to figure out how to make sure it will go smoothly as I can't be there to create it each time.

In the interim, I halfway thought about trying to approach the one lady that I exchanged words to try to smooth things over, but I don't know if that will resolve anything at this point.