This living document generally projects 3-5 years ahead and outlines the route a company intends to take to grow revenues." - SBA  

Hopefully their deposit is higher than the damage, but if not, you can document everything and try small claims court, but honestly it is not worth your time as you are unlikely to see the money if you win. 

Quote from @Michael Daniel: It's very important to know what you are buying, which includes confirming the presence of a written lease and what the terms may be.Your offer to purchase should include a requirement that the Seller provide all documentation and agree to sign an estoppel certificate (also called an estoppel form or agreement).

I agree all deals are slightly different and that makes a standardized system harder to implement but I started a living document to guide us through the wholesale process.

Most people that are trying to forge ESA documentation do not know the rules.

If the software is not simplifying your life or making you more accurate, you shouldn't use it.Software does have extremely helpful features like online payments, marketing syndication (click a button, and your property is advertised on multiple sites), electronic document review/signing, maintenance tracking, and owner reports.

@Jordan MoorheadI had written out out a response that was documented with statistical evidence across the asset classes that are good ones... but on 2nd thought.

Your loan document should say.

Various HNW persons not a fan of the documentation prostate exam for financing, professional athlete's, those with small biz and really great at write-off's, all kinds of potential buyers.As the saying goes, do what you do best and hire the best, to do the rest. 

I'm not saying you actually violated any laws or committed any human rights violations, but this is exactly why it's vital to have an objective, documented screening process and publish your criteria on every advertisement for the property that you put out there.