Their customer service department is very responsive.When selling a service as taking care of everything and handling the complete process, this includes all forms, liabilities and considerations for that particular need.

With @Michael Baum on this.Another angle of thought - who would have a better chance of success challenging Airbnb TOS:1) A "brand" with 5 units2) A brand with 500 units?

I know the process from beginning to end and documented this thoroughly.

Now it sounds like they have gone into ICU and we have to wait to hear from their estate attorney to find out who can sign, POA, or what the process is going to be going forward. 

Hi Ashley, We have found what works well for us, as well as our clients is to ask them during the on boarding process if they have any preferred contractors.  

This clarity upfront helps set aligned expectations and creates a smooth start to the renovation process.

@Ben CallahanI've seen a lot of investors from California find success in the Ohio market.

With regard to renovations, I always suggest taking incremental steps to bigger renovations or partnering with someone who has already done a renovation at that level.I've been known to just go for the big rehabs for my personal investments here in Chicago , and during that process, it's always more stressful than it needs to be...As far as navigating the competition, I've found the best thing I can do is get EXTREMELY CLEAR  on what I am looking for; then I am confident pulling the trigger quicky. 

Wishing you great success.

I do have experience working in Mortgage Processing and more recently Commercial Underwriting, so if anyone has questions in those areas I would be happy to help any way I can!