Although the investor is in the drivers seat, as the borrower you should be helping to provide a good experience as reputation is everything. 

Beaches took a lot of damage but it will mean a full make over and it will be better than new.One thing for sure is even though we had a bad storm we will continue to top growth rates and tourism has never been as strong since COVID.

Did you ever locate a reputable property management company in the Macon area? 

Nothing I can do either after the fact, perhaps mitigate the damage that’s done but never reverse course.

I always worry that correcting them or trying to contradict them will come off as condescending and do more damage than the review itself.How do you all handle reviews like this?

And no, you can’t charge extra rent or deposit for the ESA, but you can hold the tenant responsible for any damages caused by the animal.If this situation doesn’t sit right, it might be a good idea to explore your options with a lawyer, just to make sure you’re on solid ground.

Quote from @Isaac Ballew: Go to indeed.com or monster.com and look for a job with a larger, reputable property management company.

Damage deposit will cover any pet damage. 

Total damage about $28'000. 

@Dayana Castellon the only marketing that would make sense is marketing Airbnb & VRBO are NOT covering already.Maybe market directly to insurance companies looking for rentals for their clients needing temporary housing while their fire-damaged home is being repaired.Corporate travel departments might be another option.Hospitals with resident doctor programs.The challenge will be doing this marketing efficiently enough to make it worthwhile.