Sure, but I agree that until you really know your problems with scale you can't justify the cost of a custom or premium software solution.

I truthfully don't see a great deal of negotiation leverage as this building is the norm  rather than an outlier fact pattern.

We are in a business/ venture that requires more customers, not less to charge more.

I’m of the opinion that when my contractor gets there biweekly to mow the lawn is fast enough to change them but we do pride ourselves on good customer relations.

Based on your fact pattern (was a personal residence first and then a rental, not vice versa) I think you might be looking better.

Originally posted by Account Closed: That's the holding pattern I've been in for a while too.

(meaning, has the customer paid on time)You will see these steps occur since your company is the lender on this transaction. 

In Orlando, you need $15,000 worth of arcade games and some cool custom lighting to be middle of the pack. 

I have been working in the healthcare industry for over a decade now and I am a firm believer in customer service and treating people how I would want to be treated. 

Treat the customer with respect, provide safe and desirable products,   purchased at the right price and condition, provide quality management  and anyone can be successful no matter what the product or market.