Not sure what neighborhood you're in, but it sounds like it's a class C/D property, which will naturally have a harder time attracting tenants that will (a) pay on time, (b) maintain your property, and (c) stay for long periods (which matters in the long run). 

In FME when pricing is "too high", by nature it opens a door for new competitors to emerge competing on price, driving market prices DOWN. 

Step #PhaseStep1DiscoveryTalk to experts and learn (process, tips, design tips)2DiscoveryCreate social media and document story3DiscoveryGeneral research - budget considerations, financing options, permits, regulations, tax considerations4DiscoveryMarket research - competitor analysis, analyze guest reviews, market trends5DiscoveryGather ideas/inspo (blogs, articles, youtube)6DefineCreate brand and vision7DefineCreate guest requirements (e.g. coffee maker, natural light, near activities, etc.) and prioritize must have, nice to have, etc.8DefineSketch idea for look and feel (architecture and design) - map out the floor layout9DefineConsult an architect (is this needed?)

More than anything this will exclude you personally from claim history (some of which is without merit and is the nature of the litigious society we live in). 

Let them know you want to be responsive to important issues but you also expect they will respect your procedures and the time of the people doing repairs.  

I suspect they have a procedure to deal with this and it may actually involve having their inspector just go to the office to inspect files and determine that info themselves. 

Naturally we are a bit nervous, but we have solid exit strategies in place which helps to reassure our confidence!

I personally have nothing but nightmare and horror stories, not necessarily problems with the tenants, just problems with the procedures and the paperwork, poor communication from the HUD caseworker etc... 

Naturally, there's no universal solution, but I'm more than willing to share with you.

We have since terminated the relationship with this firm and have reinforced our standard operating procedures to lessen the likelihood of a similar occurrence.