The saying "get knocked down 7 times, stand up 8" is easy to say until you're there.

Welcome to the platform.

They likely saved their client time, but he/she should pay for that.If my listing is on the MLS, then sharing a % of the commission I'd make as the list agent is the cost of using the platform - again, its not that the renter's agent actually provided any service of value to the landlord and their agent, but rather you are paying for listing on the platform.Sales on the other hand is different where a buyer's agent does do a lot of work that moves the process along and is therefore of value to all parties (including the seller).

If you have a history of successful work and are honest and a stand up person it’s much easier to raise $.

Have had clients in the past use them and have received better rates due to their not-for-profit organization standing. 

She didn't have a leg to stand on and she knew it.

However, there are exceptions to every rule and if you want to be one of them badly enough and apply yourself - you stand a chance.

It's not great out of the box, but there are plenty of platforms that handle the email side of things.

Stand firm. 

It's important that you and the realtor know where you stand.