I think their customer service is far better than Home Depot.  

One of my general contractors actually has a welder put in a custom door in some of the really rough neighborhoods here in Chicago.

What customer service programs do you have in place?

What customer service programs do you have in place?

You would use custom soft-close cabinets in a more expensive place and stock normal-close cabinets for an inexpensive place.

Customer service has been increasingly more difficult to deal with.

Is there something I can use to customize and send 3 day notice, lease violations, etc?

Unless you are their only customer, I think it seems presumptuous of you to expect that they've got guys sitting around just waiting for your property so they can get it done immediately. 19 days from the day they got the keys to listing doesn't sound that bad to me.

I always get a live person open the phone when I call their customer service line and the ladies that I speak with are very helpful.  

Customers that I had up there with apartments, generally owned them for a long time, inherited from the family, paid cash etc. and do well from that, but will never sell their cashcow at a steep discount.