New Property Manager Taking Too Long on Turn. Should I Fire Them?

[Jason L.]

I just bought a property in a new market and hired a property management company for the first time there. The turn of the unit was not a big scope of work -- about $1000 of mostly general cosmetic items. They got keys on August 1st, didn't actually start work until the 6th, and finished work yesterday the 13th. The turn itself in 8 days seemed high end of reasonable, yet reasonable nonetheless. However, when you add in the first 6 days of nothing happening then it feels too long. Very little urgency from them.

In spite of all the work finally being done yesterday, I'm now being told their picture guy is out of office today and doesn't work weekends, so he's not going out until Monday, the 17th, at which point it will take them 2 more days to get the pictures to their marketing person. So all-in-all, it's going to have taken them 19 days from the day they got keys just to get a listing up.

I feel like this is an unacceptable amount of time to have wasted on a simple turn. I'm seriously considering taking them off the unit and hiring one of the other companies I interviewed to do the rest, but I also know the transfer would only cause further delays, so I'd prefer not to. Do you guys feel this took too long? What would you do from here?