I've found it's most important to be empathetic when relaying the news to the tenants. 

Leverage an empathetic framework towards his needs and never say "no." 

Can you just pretend like your empathetic to her situation and then charge her 4 extra days of rent (while letting her know that's the only extension you will do)?

Lesson: Don't be too empathetic in this business and always trust your gut.

Us introverts are sometimes too empathetic.

Be honest but empathetic. 4.This one is self-explanatory.

I take pride in performing proper DD and knowing the answers while being considerate & empathetic enough to take the time to educate those I work with to the best of my ability & expect the same in return."

Be empathetic, sure, but stick to the policy first and foremost.

We handled the case as professionally and as empathetically as possible, but at some point, we felt that you should also assume part of the responsibility - after all, we do not have unlimited resources either.Even so, we still offered a very healthy compensation, which we really hoped you would accept.

Once you’ve got a prospect listening, you’ll be able to steer the conversation in your favor.Whether you’re just touching base or looking to make ground with an old relationship, the strategy is the same: listen to their pain points, be empathetic and let them know you’re the right realtor to make ground with their property.Good luck!