There are 2 group calls per month with Jerome leading the call; it is scheduled at 2 pm PST (not ideal for most people regardless of time zone), Jerome was always late, there is no agenda or plan for the call, his phone reception was interrupted constantly to the point that his line would drop, and each call has ended abruptly with Jerome saying he had another commitment he had to get to.

Thats a different perspective.. the guru's cannot be national gurus and be at the street level  too many students in to many time zones.

Wonder if it is the language setting or time zone. 

The worst lenders I have dealt with are the ones with underwriters in one time zone and origination department in another, branch manager in another that don’t communicate well with each other and end up over-promising while not being able to deliver.

I live on the other side of the country - 3 time zones earlier than my STR, so when I have guests staying, I wake up about 6 AM my time to check my phone, to make sure I see any early morning messages or problems.

We have several who have called us and usually are glad to help (avoid meal times and be aware of their timezones).

You do have to be aware of cultural differences and other challenges:- In other countries, workers ALWAYS take their birthdays off- You should inquire about & respect local holidays- Timezone differences of more than 2-4 hours, can lead to mysterious "sick" days.

Example - Answering critical questionsYou must answer critical questions from guests in accordance with the timeline below:5+ days pre-stay: answer within 24 hours2 - 4 days pre-stay: answer within 12 hoursOn the guest’s check-in day and during their stay: answer within 1 hour (for messages received between 8 am and 9 pm in the property’s time zone).Examples of critical questions include; access instructions, arrival concerns, missing or broken key amenities, health and safety concerns, property location, outages, weapons, accessibility, and service animals.Note: You must provide a resolution to the specific issue or inform the guest when it will be resolved.

Most of what they are asking is consistent with what I already do (I may have to change some of my timing) but boy, it makes me wonder what other hosts are doing out there that they have to make this a policy.Answering critical questionsYou must answer critical questions from guests in accordance with the timeline below:5+ days pre-stay: answer within 24 hours2 - 4 days pre-stay: answer within 12 hoursOn the guest’s check-in day and during their stay: answer within 1 hour (for messages received between 8 am and 9 pm in the property’s time zone).Access or Check-in instructionsYou must inform guests how to check in or access your property at least 72 hours before their scheduled check-in time.

I prefer VA's in this hemisphere so time zones line up better.