New VRBO response time rules

[Michael Baum]

So I got me an email from VRBO talking about their new response time rules around "critical information"

https://help.vrbo.com/articles/About-the-Vrbo-Host-Communica...

Essentially it make sure you respond in what they think is a timely manner. 3 days before arrival with all check in info etc. We do that 2 days so it will be an easy adjustment.

We used to send it much earlier, but we had guests showing up a day before thinking they could get an extra night. I could see some abuse by those guests that are looking for free stays.

Also, most of the "critical info" like service animals and accessibility should be in your listing. Does that mean if they don't read it are you on the hook?

Example -

Answering critical questions
You must answer critical questions from guests in accordance with the timeline below:

• 5+ days pre-stay: answer within 24 hours
• 2 - 4 days pre-stay: answer within 12 hours
• On the guest’s check-in day and during their stay: answer within 1 hour (for messages received between 8 am and 9 pm in the property’s time zone).

Examples of critical questions include; access instructions, arrival
concerns, missing or broken key amenities, health and safety concerns,
property location, outages, weapons, accessibility, and service animals.

• Note: You must provide a resolution to the specific issue or
  inform the guest when it will be resolved. Using an ‘automatic reply’ is
  not sufficient.