Quote from @Nathan Gesner:
Quote from @Scott M.:
Don't fire anyone, call them and talk to them and get more data. I think the great @Nathan Gesner is a bit to strong, I would not be demanding anything at this point, be friendly. Nothing of what you have said thus far indicates being hostile or going to the board.
Get more info and post here. The questions Nathan asked are great ones.
It's hard to give an answer with so many unknowns.
How much was originally owed?
They have not paid since mid Dec 2021
Who came up with the payment plan?
The PM came up with the payment plan
How much is still unpaid?
3,375
How much time has elapsed since the last payment?
I was told they paid 500 today.
When did the PM last tell you the tenant was "on track"?
She
told me they were behind Jan and Feb on Feb 9th via text message. The
PM told me over the phone that they had made a payment on Jan 24.
Via text message and email they said they have requested retail assistance for the tenant.
The dates of communication:
text:
Jan 5th 2022 - I reached out to PM. PM said," paid 1000." That left 675 due for Dec 2021. Jan was due on the 6th.
Jan
19th 2022 - I reached out to PM. PM said, "they were going to check up
on them... ...Submit a request for rental assistance."
Jan 24th 2022 - was told by the PM over the phone that they had paid 675.
Feb
9th 2022 - I reached out to PM. PM said, "they are behind Jan and
Feb... ... just submitted info to rental assistance case worker."
Feb 14th 2022 - Reached out to PM over phone and text. Found out they had not payed anything, since mid Dec.
Feb 14th 2022 - Email of rental assistance request was forwarded to me.
owed 3,375 (not including late fees).
I apologies for the lack of details. I was trying to get advise without revealing too much.
I don't want to fire anyone! I don't want to kick anyone out either!
We have 2 tenants (different homes and contracts).
One
has paid rent on time twice. They moved in at the beginning of 2021.
The PM has worked really hard with them. As of today they are a month
an 1/2 behind.
The other tenants, which have a payment plan, have been having issues since November of 2021.
The
communication between the PM and myself are very hard to follow,
because both tenants that are behind are discussed at the same time on
the phone or thought text message. Often, the text msg. does not match
was was said on the phone.
I boiled over, and I posted here to
get advise. I now realize i didn't provided enough info to get good
advice. Please, let me know if you need any more details, and I will
try to provided them.