Property Manager not collecting rent

[William K.]

I have a tenant that is on a payment plan.  The PM has told me a few time they have paid and are on track.  I find out today that they are more than 2 months behind now.  I know I need to fire the PM, but I'm not sure how to proceed.  How do I get my late rent.  Do I sue anyone?

[Nathan Gesner]

Quote from @William K.:

I have a tenant that is on a payment plan.  The PM has told me a few time they have paid and are on track.  I find out today that they are more than 2 months behind now.  I know I need to fire the PM, but I'm not sure how to proceed.  How do I get my late rent.  Do I sue anyone?

There are a lot of unknowns in this question.

How much was originally owed?
Who came up with the payment plan?
How much is still unpaid?
How much time has elapsed since the last payment?
When did the PM last tell you the tenant was "on track"?

If the payment plan was the manager's idea and they've failed to track it, enforce it, or keep you updated about it, then you may have a case for damages. If it was your idea or a collaboration and the PM has been pretty good about communicating, then your case would be weaker.

I would contact the PM and demand a plan on how they will resolve this within 30 days by either getting the tenant caught up or evicting them. Then you can decide whether you want to pursue financial damages. If the PM was really negligent in their duties, you may consider filing a complaint with the state regulatory board.