All Forum Posts by: Account Closed

@Ned J. @Maugno M. @Bill Kramer You guys bring up some good points. While I'll take the blame for not doing a well enough job of combing through the house in detail prior to accenting tenants, they definitely have given me a hard time on many small, trivial things that I personally feel I should not have been bothered with. So yes, the house does have issues and it's my fault for not doing a worthy inspection, but as Ned has said, they've got issues to. 

I've taken everyone's recommendations here and will talk with them soon.

@Jon A. @Anna Sagatelova @Colleen F. Thank you all for the feedback, you've given me some great food for thought and I will have a discussion with them and will let them know they can opt out of the lease at any time.

@Andrea Townsley I would most definitely not label me as a slumlord as I've made and continually make every repair they've ever requested in a timely manner.

Some good stuff here, thank you everyone! 

In no way am I saying that I am right in this situation and that the tenants are wrong, I'm completely open to the idea that I'm in the wrong here, I'm just frustrated.

First off I will say that this house is most certainly not a POS. It was newly remodeled by the previous owner when I received it with custom cabinetry, tiling, carpeting, and paint. The A/C & heat worked, the water heater worked, the sprinklers were all tested and they worked, the electricity worked. The windows were not busted in or broken. 

Many of these issues were not present when they immediately bought the house: I only recently replaced the water heater, I recently serviced the A/C, the sprinkler valves recently were replaced. Apparently the windows in the master bedroom came off the hinges a few months into the lease so I got those promptly repaired. The kitchen window had a small chip in it and I had one of my repairmen go in and seal the chip. The tenants were unhappy and insisted that the entire window needed to be replaced. 

Could I have spent more time with the house vacant before renting it to make sure it's perfect? Probably, and my fault for not doing so. But I am doing absolutely everything I can to make every repair in a timely matter. They have my personal cell phone number and I always answer within the hour and I immediately notify the repairman, in no way have I ever ignored anything they've ever said to me.

They're expecting perfection and when it's not met, they're unhappy and hating on the repairmen. One of my guys won't go to the house anymore, he told me they were very rude so I had to find another guy. They didn't like the first electrician I sent over so I sent over another and they didn't like that he sent over his workers instead of him coming over (he went over initially to take note of all the problems). As far as I know all these repairmen are human, with families, and dozens of other homes to work on. They're going to occasionally forget something, they might not be able to be there personally to fix something so they'll send over one of their workers, is all that so bad? 

@Alan Pederson You bring up some good points. Honestly, I don't know if I should be upset or not, I'm just frustrated getting called nearly every day. They originally reported the electrical issues to me. I then touched base with the electrician and told him what needed fixing and he went to fix them. According to them he didn't fix all of them. That was when I told them that they had to make sure while he was there that the issues they brought up were being fixed, not after the guy leaves. That is when they got mad.

I've had other tenants go through everything that needed fixing while the repairman was there and everything was completed in one stroke. With these tenants it's back and forth. My repairmen service dozens of homes every week, I don't think it's bad if they forget to fix something. No big deal, tenants can call them back and tell them that there was an issue that they forgot to fix. But to hate on the repairmen for something like that and then get mad at me for it, I don't think that's right. 

I'll have to dig in to my lease to see what I have written down for repairs (shame on me for not knowing the details off the top of my head, I know).

The light bulb wasn't working because of an issue with the socket, not the bulb itself. Nonetheless, I still feel as if that's an issue that was not nearly as urgent as they made it out to be and did not warrant consistently bringing it up. I don't think they are abusing the property and I don't think they're violating any part of the lease, they're just incessantly nitpicking at things.

Another example: I had a tree cut whose roots were messing with the pipes and the foundation of the house. Apparently the tree cutters left a pile of wood chips where the tree used to be and for a week I couldn't hear the end of it. They kept telling me that the wood chips destroyed their landscaping, that the wood chips were causing allergies to their children and burning their lungs, etc. These are young, able bodied adults and the husband is sitting at home all day. All I wanted to tell him was to pick up a damn rake and clean the wood chips himself but I refrained. 

I own a SFH in California which I rented out October 2018. Since day 1, the tenants have been contacting me on a daily/weekly basis requesting repairs.

Some of these repairs are warranted (replaced the water heater, fixed broken windows, fixed faulty sprinkler valves) while others I feel are not (most recently the light bulb in the garage isn't working). 

I've spent well over $5,000 in repairs since they've moved in (it's only been 9 months)  and honestly I'm sick of this. What's worse is that they find fault in many of the repairmen I send over. These are licensed individuals whom I have been working with for over a decade who are loved by all other tenants except these.

Most recently, there's apparently a slew of electrical issues in the house, including a few outlets that don't work, the A/C not cooling, along with the faulty lightbulb in the garage. I sent my electrician to take a look and over the course of a week, between he and his team, they fixed the issues...or so I thought. This morning the tenant contacted me and told me they're still having issues and that the electrician didn't fix everything and that he didn't show up when he said he would. I told them it's their responsibility to make sure all the issues are addressed with the electrician before he leaves to prevent consistent visits over the same problems and to follow up with him if he didn't make the visit.

They proceeded to get mad at me and my electrician, saying that it's not professional for the repairmen to forget what he needs to fix, that I'm blaming them, etc. I've been trying my best all these months to give them the benefit of the doubt and I've worked diligently to fix everything they've brought up within a few weeks time max, but I'm sick of making repairs, I'm sick of being contacted nonstop, and I'm sick of these people hating on my repairmen.

Not sure what my question is here, perhaps I just need to rant to fellow landlords, but any advice you can give with regards to dealing with such tenants would be appreciated.

I see. Do all due diligence items have to be specifically stated/listed or can some items be assumed that they are part of due diligence?

Noted, thank you Cason.

If an item which was requested during the due diligence period is missing from the due diligence materials and isn't provided until the due diligence period is finished, does that automatically extend the due diligence period through the date of receipt of said item?