Hi Paul and thanks for your response. I have been pretty lucky with managing the places from over here partially because i actually do most of the management from here, and have been over THERE a number of times- for set up, for occasional checkins etc.
I am paying a local woman way too much- 15% of one house and 10% on the other- to basically just be there and be on call, not really a property manager. She is also my cleaner, and I pay her very well for the cleaning. She does get occasional phone calls from the guests when they have a problem but I handle all the inquiries, bookings, managing the rates, etc. So I have a lot of communication with my guests, and I am emailing my PM a lot ("these people are celebrating a graduation so can you put fresh flowers and a note saying congrats" "These people want to check in early, will the place be ready?" "I noticed the fridge wasn't cold when I went by on my way to the airport, can you see if it is making ice now? If not, please buy a bag of ice, put it in the fridge, and call the repair people).
The PM notifies me when there's a problem e.g. the washing machine dies, or the fridge, - the dead fridge she handled, and I ordered a new washing machine from Lowes on line and told her when to be at the house to get it installed). It is working out pretty well all in all, since I am almost always on line even when I am on a 5 week bike trip across Europe, except on a long flight to Asia or Africa or on safari with no internet.
No one will manage the way you want them to- just silly things like putting 2 little bottles of conditioner in the toiletry basket instead of one shampoo and one conditioner, or checking to see if some places in the yard were cleaned that might not be on the normal checklist but because of recent weather you think there might be a problem. But on the other hand I haven't done as good a job in managing e.g. making cleaning checklists and photos and establishing a list of routine management tasks for her- it's been more reactive management.
I think I am doing ok, still putting together my numbers from 2015 but I feel it's a good return, and certainly better than standard long term rentals. It's surprising the number of people that need a place to stay for a couple of weeks or a month while visiting sick family members, or waiting for their house to close, etc. So being in a "vacation location" is only part of my client appeal.
Looking forward to seeing your biz plan- who are you shopping it to? Because it's STVR income, most standard banks seem to be nervous about doing a cash out refi. I am going back to the states in a few weeks and am going to try to find some local banks instead of BOA, my long term bank, who can't accommodate unusual circumstances for a cash out refi.
Best, W