Dear Amie D. the noise that whiny crybaby naysayers make using the internet as their bully pulpit, should be looked at with a grain of salt.
I am an e-commerce titan selling a commodity on the internet. My most beloved customers rarely comment. . . but dont give a guy an additional discount, on an already discounted product, or dont ship an overnighted item for free. . .and I just might wind up on yelp as an unfair retailer.
The internet is a very powerful tool for all of us. We can vet a tenant on Facebook, or find out the financials of a company even before we invest.
With opinions, I listen but dont yet judge. If it was from known friends here on BP, I give it a LOT of weight.
For the legions on twitter or yelp, or reseller ratings, a grain of salt.
If I were you, I would ask to talk to both happy and not so happy property owners.
Being a PM is an adversarial relationship to a tenant by it's very nature.
So vet em, and please keep us informed of your progress!
We are stronger, together!
Tevis