l I think you need to remember that rental properties make money five different ways
1. cash flow
2. equity capture
3 is debt paid out
4 depreciation
5. appreciation
These are all strategies to help you achieve your goal property is not cash flowing and not making money I think is a mistake because you have a tenant paying down your debt you have captured equity and more importantly the properties are going up in value the appreciation appreciation will always beat any of these other strategies however you have to make sure that this strategy is what you want to achieve your goal.
Many new investors Focus only on cash flow thinking that is the reason they buy do not buy or sell a property I think that is a mistake if you do not factor in the other five pieces of the puzzle.
I'm not saying that it is not important but I am saying that you need to factor everything in.
From someone who's owned a property management company in the past I would say that you want to remember that there are rights rules regulations and laws that the property management company has to abide by because if not there could be some very harsh fair housing lawsuits coming down on them which means they come down on you.
If for some reason you are not happy with the services of a property management company I would go out and understood what is their role what do they take care of Maintenance wise and how do they help you to achieve your goal.
If you did not do that on the initial conversation you do not really understand how they run their business model but expecting it to align with yours seems almost impossible don't you think?
The best thing you could do is have a conversation with them to find out and understand because there is What's called the property code there's tenant rights as well as the difference between cosmetic and habitability.
If you're not comfortable with them then I would say get a new one but have an expectation meeting in the beginning before you actually hired them.
Below are some questions I would suggest you ask a company prior to hiring them
It is very important that you make sure you take the time to interview and have candid conversations with a PM company. Let them know your strategy, your goals and what your business plan is to ensure that your business plan aligns with theirs and you can both work towards the same goal. If they are not aligned then simply keep looking till you find one that is.
I used to own a company that managed almost 1,000 single family homes before I sold it.
Below are some questions I would think would be a good starting point for you to see who really treats their company like a business or a hobby.
Questions to Ask prospective management companies
- What are your average days on market for vacant homes?
- What is your average rent amount for all properties managed?
- What is your average work order cost for the owner?
- What is your average make ready cost for the owner?
- Are all my invoices uploaded to my owner portal?
- How do you advertise your vacant units?
- Do I receive video of my pre and post make ready?
- Do you have a setup fee?
- Do you upcharge on maintenance?
- When do you make owner payments? How often?
- Are you a Certified Property Manager?
- Are you a member of NARPM?
- What is your Guarantee?
- Do you provide move in and move out reports
- How many pictures do you take of the property prior to tenant moves in and after the tenant moves out
- Do you get weekly reports when the property is vacant what prospective tenants are saying about your home
- Do you provide monthly newsletters to your tenants
- Do you hold investor education classes to help me become a better investor
- Do you have single point portfolio based management services?
- How many properties do the owners actually own themselves?
- What do you do to ensure that the tenant is responsible for security deposit disputes since that is the largest reason for owner lawsuits
- How familiar are you with the newly changed laws that can affect you the owner if they are not used correctly?