All Forum Posts by: Spencer Sutton

I will do that @Jay Y.

Hey @Peter S. @Eva S. @Meghan Hunter 

Thank you so much for bringing these issues to our attention. 

First and foremost, we’re truly sorry to hear about your experience with our property management services. Clearly, the level of service you received fell short of the high standards we strive to uphold, and for that, we sincerely apologize.

Please know that we take this feedback very seriously and are already in the process of reviewing the issues you’ve highlighted. 

I want to clarify that we’d like to address the specific concerns raised and identify and implement broader improvements in our customer service and response protocols. 

We serve over 7,000 property owners (as well as 25,000+ residents) across the country, and you can imagine there are different levels of expectations and experiences across our client base.

For this reason, we have a 100% Happiness Guarantee that a client can fire us for any reason without incurring a penalty or cancellation fee. 

We’re fully committed to resolving these types of issues. We’re also working to ensure our communication channels are more accessible and responsive to our clients’ needs.

Your experience provides us with a valuable opportunity to better our services, and we are grateful for the chance to make things right. 

We’ll contact you directly to discuss the specific steps we’re taking and ensure that your concerns are fully addressed. Thank you for your patience and understanding as we work through this. Your trust in us is paramount; we’re dedicated to restoring it.

Welcome to Birmingham investing! There are a lot of great resources here and around the web for people looking to invest in Birmingham. Best of luck to you!

Congrats on taking step #1! 

Looking over someone's shoulder will be helpful. However, if this person is not in the city, understand they only have part of the picture. We always encourage investors to come to Birmingham and drive the streets of the area your agent is suggesting.

From what I've seen, most investor-friendly agents will be suggesting C/D class because the yields appear most attractive to out-of-state investors. And this is why you should drive the neighborhoods. They can change from street to street, and you wouldn't want to own anything on a street that a great resident doesn't want to live on.

My advice would be to take it slow, look at a lot of deals, and always examine 2nd and 3rd order consequences. By nature, most people focus primarily on the positive. 

Best of luck!!

Hey @Sachin Patil, I live in Birmingham and have been an investor here since 2003 when I bought a HomeVestor franchise (those were the days!). 

There are a lot of great areas in Birmingham. And then some that you need to avoid. 

I believe that if you have a dialed-in buy box and targets for what you're attempting to accomplish over time, then different areas will make more sense than others. You should also consider your risk tolerance as it relates to your desired ROI.

I know @Clay Collins helps a lot of investors in our city and has access to deals across the city.

Best of luck!

Hey @Angel Mora I'm sorry you had such a bad experience with us. It sounds like we didn't do a good job of setting expectations with you on the front end. I hope your new PM does a great job for you and that you end up with a great Jackson, MS investment.

Hey Alex,

East Lake is hit or miss, depending on the street. I know that some SFR in the area have sold for 200k+ and 10 years ago, that would have been insane. However, most of the areas that have not experienced gentrification in East Lake will still take a while...especially with a slowdown of the market and investors turning some of these properties around. It's best to go into your MF deal with the thought it could be another ten years before the area of East Lake you're in turns around. Best of luck!

I just had a conversation with an investor agent in Jackson, MS who is getting deals within the 1% rule from local wholesalers. These wholesalers used to sell to institutions but now that they're not buying as much, they're searching for retail investors. 

His name is Jim Strickland and he's a broker with Evernest.

@Tyler Fontaine yes...would love to connect and discuss...shoot me a message.

@Trevor Oldham please shoot me a message...would love to hear your thoughts!

Who have you heard recently on an REI podcast that you thought was a fantastic guest???