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All Forum Posts by: Sarnen Steinbarth

Sarnen Steinbarth has started 4 posts and replied 293 times.

Post: Turbo tenant rental application

Sarnen SteinbarthPosted
  • Commercial Real Estate Broker
  • Fort Collins, CO
  • Posts 308
  • Votes 151

@Tom R.

First off, your attention to detail (and desire to comply with Fair Housing laws) is a great trait for landlords. Thanks for noticing this and bringing up this concern.

I am the founder of TurboTenant, and while I am not an attorney (and this should not be construed as legal advice), I am a fair housing instructor and am certified through the Association of Real Estate License Law Officials (ARELLO). 

Hopefully, I can help to shed a bit more light on this matter and allay any concern.  


When considering the question on the application, there are a couple things to keep in mind:

  1. Not specific to disability. This question does not ask whether or not an individual is disabled. It asks if there are any special requests or needs a landlord should be aware of. The question can apply to both disabled and non-disabled persons. For example, a non-disabled person could request a unit with a mountain view. Similarly, a disabled person might not have any special requests. The question does not attempt to ascertain whether or not someone is disabled, but merely if the applicant would like a special request to be known to the housing provider.
  2. Provides a medium to make a request. By law, under the Fair Housing Act, it is: ". . .unlawful to refuse to make reasonable accommodations to rules, policies, practices, or services when such accommodations may be necessary to afford persons with disabilities an equal opportunity to use and enjoy a dwelling. "

    To follow this law, of course, the housing provider must know that someone is, in fact, requesting an accommodation. This request may or may not have been something discussed prior to the point of a rental application. Regardless, allowing an applicant to make such a request (but not requiring disclosure of a disability) on a rental application helps to facilitate communication between the renter and housing provider.

Below is an excerpt from the Joint Statement Of The Department Of Housing And Urban Development And The Department Of Justice Reasonable Accommodations Under The Fair Housing Act

(Available in its full form here: https://www.hud.gov/offices/fheo/library/huddojsta...)

  • When and how should an individual request an accommodation?
    Under the Act, a resident or an applicant for housing makes a reasonable accommodation request whenever she makes clear to the housing provider that she is requesting an exception, change, or adjustment to a rule, policy, practice, or service because of her disability. She should explain what type of accommodation she is requesting and, if the need for the accommodation is not readily apparent or not known to the provider, explain the relationship between the requested accommodation and her disability. An applicant or resident is not entitled to receive a reasonable accommodation unless she requests one. However, the Fair Housing Act does not require that a request be made in a particular manner or at a particular time. A person with a disability need not personally make the reasonable accommodation request; the request can be made by a family member or someone else who is acting on her behalf. An individual making a reasonable accommodation request does not need to mention the Act or use the words "reasonable accommodation." However, the requester must make the request in a manner that a reasonable person would understand to be a request for an exception, change, or adjustment to a rule, policy, practice, or service because of a disability. Although a reasonable accommodation request can be made orally or in writing, it is usually helpful for both the resident and the housing provider if the request is made in writing.

To recap:

  1. It’s unlawful as a landlord to not follow a reasonable accommodation request;
  2. An applicant is not entitled to an accommodation unless requested;
  3. It is usually helpful to both the housing provider and the resident that the requests are made in writing

Perhaps it is now a little more clear why we provide an applicant the ability to make such a request, in writing, on the application.  As @Kenneth Garrett and @Jerry W. mentioned it is designed to aid in the communication and assistance for requests for both disabled and non-disabled persons.  

Personally, I'd be more concerned if an online application did not have such way for requests to be made.

Sarnen

P.S. - As a side-note, you will commonly see sections for special requests on forms to book hotel rooms, for the same reasons: to make the hotel aware of the request.

Here is a form from a popular hotel chain:

Post: Free Tenant Screening Reports!

Sarnen SteinbarthPosted
  • Commercial Real Estate Broker
  • Fort Collins, CO
  • Posts 308
  • Votes 151

@Brittany P.

Hi Brittany,

Jennifer is off today for the holiday, but I'd be happy to answer these questions.

On your property listing (if you are accepting applications) there will be a blue "Apply Now" button - you can always click on it and see exactly what the tenant sees.

Also here is an article from our Help Center, that shows the questions on the application:

https://support.turbotenant.com/hc/en-us/articles/...

And, keep in mind, if you want to add some of your own questions you can do this (go to the settings area) and add up to 4 of your own questions:

https://support.turbotenant.com/hc/en-us/articles/...

If there was some other paper form you wanted back from an applicant you could always give it to them in person and ask that they add it to their online TurboTenant application when they submit it (an applicant can upload any documents like driver's licenses, paystubs, etc. when they submit their application online).

I hope this helps.  You can always feel free to reach out to us at [email protected] with any other questions or  visit our help center for dozens of articles.

Happy Labor Day!

Post: Which breed of tenant screening sofware should I use?

Sarnen SteinbarthPosted
  • Commercial Real Estate Broker
  • Fort Collins, CO
  • Posts 308
  • Votes 151

@Jehan Jaleel

Typically the need for a SSN is to get a credit report.  If you are using a service that integrates with a credit bureau to pull the report then there is really not much of a need for a SSN on an application - many tenants also feel better knowing that this information is not passed to a new "stranger" - so that might be something to consider. 

SSN is not required, for example, to proceed with an eviction or collection action against a tenant.

I do agree in that the application and background check is one component, and not the only component, of tenant screening.  I think one question you'd want to ask yourself is if you want to outsource things like calling references and past landlords.  There are pro's and con's to doing this yourself vs. having someone else handle this (or turning it over to a property manager).

Personally, I've done all 3 (and have also been a property manager) - but now like to handle this myself.

Post: TurboTenant Reviews anyone?

Sarnen SteinbarthPosted
  • Commercial Real Estate Broker
  • Fort Collins, CO
  • Posts 308
  • Votes 151

@Priscilla Z.

Unfortunately we do not currently have that feature, though it is something we've considered.

Post: Best websites to list your rentals on???

Sarnen SteinbarthPosted
  • Commercial Real Estate Broker
  • Fort Collins, CO
  • Posts 308
  • Votes 151

The best websites these days are actually the free ones like Zillow, CL, apartments.com, rent.com, etc.

You can list your property once and send it out to all the major ones easily.

Post: TurboTenant Reviews anyone?

Sarnen SteinbarthPosted
  • Commercial Real Estate Broker
  • Fort Collins, CO
  • Posts 308
  • Votes 151
Originally posted by @Shaun R.:

Correct Sarnen Steinbarth I should have waited until I was fully awake this morning to post. I did mean $2.50.

 Great.  Just wanted to clarify if there was a misunderstanding.

Post: TurboTenant Reviews anyone?

Sarnen SteinbarthPosted
  • Commercial Real Estate Broker
  • Fort Collins, CO
  • Posts 308
  • Votes 151

Hi, just to clarify, it's not 2.5% (That would be a $25 charge on a $1000 payment).

The charge is $2.50.  This is added to the payment amount.  The fee can either be paid by the tenant or the landlord (e.g. tenant could make a 997.50 payment, then get charged $1000.  Landlord would receive 997.50).

There are not setup fees or monthly fees to either landlord or tenant.

Payments get transferred in 2 business days.

Post: Online Rent Collection without partial payments

Sarnen SteinbarthPosted
  • Commercial Real Estate Broker
  • Fort Collins, CO
  • Posts 308
  • Votes 151

@Ricardo R.

Not sure what price range / budget you are thinking.

Propertyware will allow you to restrict by full or partial. Costs are a few hundred per month.

Yardi and Real Page also have options for this (cost up to a couple thousand per month).

Post: Any tips on getting a tenant?

Sarnen SteinbarthPosted
  • Commercial Real Estate Broker
  • Fort Collins, CO
  • Posts 308
  • Votes 151

@Bryan Templin

Here are my 7 "P's" for getting tenants:

  1. Pictures - Have great pictures. Make sure the unit is neat, well-lit and that you have enough pictures to give people a good impression of the property. Renters will likely look at pictures before they even contact you. If you don't have good ones, you'll lose out on a lot of leads.
  2. Price - Make sure you are priced competitively.
  3. Promotion - Get the word our far and wide, particularly on online sites.  The more online exposure the better.
  4. Policies - Establish your policies, this will help to determine demand and speed up the process for you an renters.  (E.g., if you allow pets vs. not allow pets).
  5. Property - Make sure the property is well-maintained with a good curb appeal.
  6. People - Is the "people" demand cyclical in your area? If so make sure that you have your vacancies come up when people are looking (E.g., a few weeks prior to the start of school in a college town).
  7. Place - Location, location, location.  Perhaps hard to change it now, but the "place" of the property will affect your ability to find tenants.

Post: What have been your very best landlording tips?

Sarnen SteinbarthPosted
  • Commercial Real Estate Broker
  • Fort Collins, CO
  • Posts 308
  • Votes 151

Here are a few top tips that come to mind. . . 

  • Tenant screening, tenant screening, tenant screening
  • Good location, then there will always be demand
  • Maintain property well (poorly maintained property attract poor tenants)
  • Get a an organized process for the recurring tasks:
    • Marketing
    • Rental applications (recommend doing them online)
    • Tenant screening
    • Showings
    • Lease creation
    • Condition reports
    • Rent collection
    • Maintenance / repairs
    • Inspections
    • Notices
    • Tenant communication
  • Don't let maintenance issues linger and become worse
    • (Recommend against having tenants doing maintenance or painting).
  • Be reasonable with tenants, but don't be a push-over
  • Enforce your rental agreement (if you don't like what's in it, change it).