We wanted to sign up for Cozy, but by then they'd been acquired - so we were only able to sign up for apartments.com. Seems to work ok for SFRs, but they're struggling with multi-unit properties. I've had a couple of major issues with apartments.com that are clear deal breakers:
- Unable to end leases and remove residents for one side of a duplex because the other side had a longer lease with overlapping term. Multiple calls / emails with apartments support and ended up setting this up as a new property. Not great.
- Double charging tenants who had auto-pay turned on during lease renewal. New lease and higher rent did not take effect for a couple months, but the system charged them both the current lease rent and new lease rent. No help from apartments support - other than to say cancel auto pay, pay manually and issue credits outside the system.
I'm looking into Zumper now - they seem to have a streamlined user experience (both tenant and landlord side), cover the full gamut (screening, leases, payments) and say they'll get payments cleared next day. Anyone else use Zumper, and have any feedback?