All Forum Posts by: Jonathan Scheeler

 @Alicia Kim - currently running Innago and it has been working well. Customizable applications, customizable leases.  Going on a year now with very little bumps.

Strategy talk. It has been stated that giving multiple offers with different options is better than one offer. The theory is that it gives the seller an "either/or" versus a "yes/no". Anybody actually use this? How has it worked? I mentioned it to a couple realtors I use in different areas and they all be like "WHAT?!? Why?" 

Current Situation: Have a property in mind that has tenants in place that are m2m...and have not allowed showings. So, they may or may not be a PIA, but we are looking to turn this into an STR and not a long term rental. Thus, thinking of doing the multiple offer strategy:

Option 1: low low price, as is, tenants stay

Option 2: a bit higher price, inspection, tenant stay

Option 3: higher price, inspection, deliver vacant

Thoughts?  Has anyone used this type of strategy?  How do approach your realtor about using it?  How do you make sure your realtor conveys this appropriately?  Does this leave out any type of negotiation?

Thanks Jedd. Your company has been very responsive via email.

Just ordered for 4 of our units we are rehabbing in our apartment building.  Plumber installing and, so far, 4 meters are leaking through the epoxy between the connections.

Hoping it is just these valves and not the manufacturing all together. Really like the ability to direct charge for water used.

Looking around at some portfolios and presenting a seller financing deal. My question is for those that have purchased a portfolio (preferably with seller financing), how was the note structured?  My main concern would be to have the ability to "peel off" non-performing properties and sell them.  

I know there was a couple BP podcasts on those that purchased a portfolio and sold some properties that were either not performing or had to have flood insurance on one of the properties.  Wondering how this was structured.  

1. is it under one note? Or different notes for each property = the sum of the loan?

2. what type of wording was used to be clear that some of the units may be sold and the "principle" for that unit once sold would be applied to that note (and any profits above may be used at the buyers/owners discretion)?

Thanks for your insights!

I am using RentRedi now and it lacks some key features.  Now that the Cozy.co purchase by Apartments.com is done, I plan to look at them again or Innago.  Innago is pretty cool and customizable.  Unless Cozy.co is mind-blowing, I will probably go with Innago.

Thanks Ed.  But being responsive and actually providing a quality response are two different things. Both chats had the core information included in them.  It is clear that the person who the case was escalated to did not review or put any thought into the chat and simply responded with a generic response that provides to value or remote resolution to the issue.

Ed, it is not about the responsiveness, but the quality of the response.  It is clear that the person who took over the escalation did not review the chat transcript and simply responded with a generic response.  It seems you would agree since you took the time to call me directly.  Anyone can be responsive, but adding value is above just simply responding.  This is not a McDonalds drive through.

I was really trying to stick with your software, but these last two items really just completed my decision. Changing your payment processing without notification, which prevented my tenant's ability to pay their rent....then receiving a 1099 for all fees charged.  In speaking with my CPA, this is in line with a PM company.  Unfortunately, you are a software company and not a PM company. A PM company would also provide a P&L and W-9 (if not inc'd) to be able to apply those charges as expenses.  RentRedi has not nothing of the sort.

I see a rental software like RentRedi as a partnership. When you are lacking, it makes me looking like I am lacking.  My tenant's see RentRedi as my software, so when there is a problem with your platform, it quickly becomes my problem.

As I mentioned in my previous post, RentRedi really needs to focus on the core items of being a rental property software program. Instead, you have neglected this core and continue to add on extraneous items (like latchel) that provides little value if the core items are severally lacking.

Well, after multiple issues that the only resolution was using additional software, and now we have received our 1099 from RentRedi that includes the fees they charged our tenants and we NEVER received any of those fees...that is the straw that broke the camel's back.  

Looking for a PM software that will:

1. 1. Be Tenant Friendly
2. 2. Collect payments from tenants without an issue and minimal costs to tenants
3. 3. Able to submit maintenance requests AND track within the request any communication (as opposed to having to go outside the request to communicate)
4. 4. Able to have a either have a more succinct screening and application OR be able to edit the screening and application
5. 5. Have actual lease signing with initials where needed and e-sign...not just a random confirmation email received by the tenant
6. 6. Syndicate to actual sites tenants search on (or the ability to link)
7. 7. Actual support, versus just a knowledge bank of generic information
8. 8. Tenant and Lardlord app and associated web-portal
9. 9. Reporting within software
10. 10. Be proactive in their support and communication

Sadly, none of these items are contained in RentRedi. I definitely gave it the old college try, but RentRedi seems to only be focused on adding fluffy crap and ignore the core basics of a Property Management software (marketing, screening, application, lease, maintenance, and rent collection).

Thanks for any input you may have as we restart our search.

 QB, if set up appropriately, is the best.  RentRedi, well, it is the opposite.  As in NOT THE BEST.  You can collect maintenance request, but you cannot track your correspondences to each request.  Your screening is limited to ONLY what RentRedi thinks should be part of the screening process, and rent payments...well, you will be reported to the IRS for the fees RentRedi charges..and RentRedi will not give you their W9 to write those off as an expense.