I don't have lot of properties (4 SFH) they are easy to rent with 1-2 open houses, and my tenants/prospects are all self-directed through Buildium to apply, screen, and pay rent online so I can't really see needing a PM right now for any of that - and I kinda like doing it. We put alot of work into the houses up front, and I'm happy to show them to people - people want them and easy tenants are easy to find.
But my husband and I travel alot. What I need is someone that can coordinate property maintenance issues for me. I would be happy to pay for that as a stand alone service, but I don't know of anyone in my area that does it. So far this year I've had one backed up basement drain, one A/C call and one leaky garage roof (on a roof we were planning on replacing next year anyway) but I worry about "what if" if I"m gone for a week.
I would love to find a property manager that could customize their services - and maybe as we get bigger, or get multis, that role could expand.
I think I get turned off to a PM when I look at their website or Craigslist ads, and they are unprofessional and unappealing. Or, when I drive past a house with a For Rent sign and it's being offered by a Property Management Company and the lawn needs to be mowed, there are full garbage cans up by the garage, the gutters are falling off the house... you get the picture. It makes me think my property would be neglected just like that if I turned it over.