Originally posted by @Keenan Rusk:
@Daria B. I took J.T. 's suggestion and added my tenants' names to the water account. I just had to email DPW and they receive the bill in the mail. I have an online account and et up alerts when the bill goes unpaid or when the water consumption deviates significantly from average use. This really came in handy when it came time to repair a toilet valve leak and request a billing adjustment. They have been pretty reliable tenants, so I haven't had any issues so far.
Thank you for your input. When I posted this I was trying to get ahead of the looming issue. Paying water directly is new to the community as it was previously handled by the HOA.
I found out from another investor in the same community how he is handling his tenants. He has the bill come to him and has a lease clause letting the tenant know they are responsible for water and forwards to them for recoupment. No different than electric utility. This is the county and there is no online access at the moment. We have to rely on a bill for usage.
Having the tenants name added is just too cumbersome and I found out ultimately as the owner I am responsible because they will not allow a tenant water account. I would have to email every turnover, that takes 15 days to process, to have names switched. Last tenants stayed just one year and unfortunately I don’t know if the next will be a year or more. Unlike BGE, the electric is in the tenants own account.