How does this work for units with multiple tenants? Do you require that one tenant makes one payment? From a convenience point of view I think tenants might balk at that.
I know that with Buildium released a feature that stops tenants and staff ability to accept payment if you set the lease to eviction pending. https://www.buildium.com/blog/feature-update-evict...
Buildium is more than just online rent collection obviously but from an automation standpoint it helps me automate rent collection, application fees/application process, tracking, tenant communication etc. I think I pay something like $800 a year for the service and like $.50 per online payment. I believe they are deposited within 2 days from payment receipt.
Automation should be considered from a tenant point of view as well. Automating application means a lower application fee for tenants. Automatic rent payments, signing leases online, electronic communication, etc. Tenants want to save time as well and these systems help both parties.