Technology in Property Management

[Jason Shamis]

Just wanted to get the opinions of some of you all about technology in property management.  We have implemented the most up to date technology into our business to provide ease of operation for us, clients and tenants.  It seems as though tenants think that is just a way to push off our responsibilities on the tenant to do some of the work.  I don't see it that way at all obviously or I wouldn't have implemented this expensive software.  I think online maintenance requests and rent payments should be online.  This allows the tenant to complete these items at anytime without having to pick the phone up or go and mail a check into us.  Also, it gives transparency to our company for our owners to see what is happening with each of their properties. How could it be anymore convenient for all parties involved?  Thoughts? Comments?

[Troy Gandee]

@Jason Shamis. I love when PMs, owners and tenants can collaborate with technology. I try to use technology as much as possible as a Realtor to free up my work load and it works just as well when it comes to property management.

One thing I have noticed it that some lower-income tenants are still not very comfortable with technology like that. I have two rentals that a C or so class neighborhood and they rarely check their email. Texting seems to be the best way to reach some of those folks.