All Forum Posts by: Phil Earley

If you think of your clients and customers as your children......help them, listen to them, take care of them, teach them,  and know when it's time for some "tough love," it is a pretty easy business to succeed in and enjoy.  

@Joe Splitrock it's the government.   The form will protect us regardless of any contradictions because it is their form.   I'll use it to stay of trouble and when they change it, I'll use the new one.       

@Account Closed 

It was a breath of fresh air when I was told about it.  None of us have to be scared anymore:)!! I'll throw it in docs.  Thanks! 

Hey Guys, here is a form straight from HUD we use for service animals and emotional support animals.

We require applicants with service and/or emotions support animals who are applying for a home that does not allow pets or the pet is on our restricted breed list to have their Medical Professional fill it out. 

Applicants either fill it out and we move them in or we never hear from them again.  

This is a HUD form letter that will protect all of us the right way.

Service Animals and Emotional Support Animals

if this link doesn't work, it says its doc 7399 on the hud portal

portal.hud.gov/hudportal/documents/huddoc?id=DOC_7399.doc

Our lease states that we will be conducting quarterly property visits.   Properties pretty much always look nice because we set the appointments so they know we are coming.  

Ask your contractors to be an extra set of eyes for you also.   Tenants don't always think about putting their best foot forward for the plumber and handyman.   They'll see things you won't.

3 bedroom 2 bath ranch homes on a slab foundation connected to public water and sewer tend to cost less to maintain over the years.  1 ac unit, 3 sinks, 2 toilets, 2 exterior doors, etc....not much to maintain.  

High ticket costs tend to be flooded basements, wet moldy crawlspaces, and septic systems that go bad......just an fyi for long term holds and your spread sheet.

Good Luck!

You can go to narpm.org to find a list of companies by zip for the area.  

@Jonathan Towell  my ratios are based on office staff. Our internal maintenance people have more of an admin role to insure customer service.   The actual approved vendors are not employees of ours so I didn't include them.   

@Sam Erickson   I made the decision to personally never sell another house once I saw how the rental world worked.   I found my niche.  

Customer service is what to look for.   We hire others to make our lives easier.  If the person we hire makes our lives tougher, who needs them.    

In my opinion, the best way to find a company that best fits you is to walk into their office and interview the whole staff.   Go in unannounced and see how the staff handles it.   That reaction and their ability to handle surprises will be the same for the duration of your relationship.  

*if the staff to property ratio is more than 1 staff member for every 60-75 properties, the chances of them being able to offer great customer service to you and your tenants are slim to none.  

@Jonathan Towell ratio looks to be about 1 to 35 which is great.