Originally posted by @Kyle Scholnick:
@Petra M.
Petra can you please elaborate a little more on your experience? What did your current turnkey provider promise you in terms of rates of return , estimated vacancies maintenance , capital expenditures etc.?
Where did they go wrong? In your opinion what could have been done better or what do you wish you knew from the beginning before investing with these turnkey providers?
I sought out a few TK operators that were active here on the forums. The pro formas gave cap rates of 12% with cash flows of $250. Vacancies and maintenance were 5%. Taxes and insurance were under quoted. No cap ex. Rents overestimated. After running the numbers through my own criteria, which I admit are aggressive (vac 8%, maint/capex 12%, etc.), the numbers were half of what was quoted.
I did decide to go with a few properties to "test the waters". I was assured the properties were in Class B neighborhoods and I did my best with Internet research, etc. I did get some photos of the rehab process and things looked good. Problems came up when my independent Home Inspector took a look and came up with a list of problems such as leaky pipes, bathrooms vented to living space, old hvac, etc. The measure of a good TK company is how they respond to these issues. One company was accommodating and said they fixed things, while another just canceled saying that there were too many issues to address. Always have an inspection contingency in your contract!
For the company that said they fixed things, I made a surprise visit with my home inspector close to closing and found things that they said they fixed, but it wasn't. When I approached the TK operator, he got defensive and then I promptly canceled. At the same time, I went to visit a few property management companies and found out that the properties I had contracts on were actually C class neighborhoods and they wouldn't be willing to manage them. Always ask a couple PM firms whether they'd manage the property you're interested in and how much rent they think is realistic.
In the end, I bought a couple properties off MLS and did some minor rehabs. They were near move-in ready. I know I didn't get the best 'deal' and am paying market, but I'd rather do a deal off MLS and do some minor rehabs myself than pay near market for a TK property with shoddy rehab.
How could TK providers improve? I expect pro formas that are 'close' to realistic. Be good with a rehab. The quality of the rehab dictates the tenant. Follow plumbing and electrical code! But in truth, TK providers are a business and they are trying to maximize profits. My radiologist friend is even having problems with the purported "best" TK operator in the country with a shoddy rehab. Finally, careful with a lot of the smooth talking bird dogs on the site. They get $4-6000 for every TK they close and may falsely represent properties as a result.
Good luck!