I posted this elsewhere, please forgive the copy/paste!
TL;DR: Low level card tester for a local stolen card ring decides to take a mini staycation, gets the fraud ring busted. Her dogs pissed everywhere, we’re out about $6k.
This was an experience with VRBOHomeaway. I personally think Airbnb’s fraud detection measures are quite a bit better as they seem to have more insight into payments.
We had a guest, let’s call her Parys because her fake identity first name that she used is an equally big city just as misspelled.
Parys booked a three day weekend into the unit and everything seemed fine, she was in the area trying to find a long term place and wanted to experience the area, not totally unusual.
On the second day she sent a message through the platform asking to extend for a full two weeks, which, ok, nice!
She asked to pay with a different credit card than the one on file with VRBO but whatever, that’s VRBO’s problem to deal with, we told her to call them up and ask to switch it out and she did.
Payment goes through, we get notified, all seems great.
Nope.
Five days into her stay we get automated notifications from VRBO that the payment had been reversed and they took the money out of our account.
Card was stolen.
Called up VRBO and they are less than helpful, point us to their third party somewhat shady payment processor. Processor says, “Yep, card’s stolen, you should escort her out.” No help beyond that, we’re on the hook for everything.
I should mention this was quite a few years ago and Airbnb has since forced VRBO to step up their host support game via Airbnb’s host guarantees and whatnot.
Anyway, we contact our lawyer and he walks us through how to get access to the property and abide by state law regarding transient housing as this was not a tenant but a guest and the laws of the state are quite landlord friendly in that case.
Local property manager gains access, she’s not there. In plain view on the dining room table was a notebook full of credit card numbers.
Manager nope'd the hell out of there and calls the Sheriff.
They show up and ask permission to enter the property, we grant it immediately and they go about collecting everything that is evidence of her crimes.
Manager snaps a photo of one of the notebooks full of card numbers on the way out before the Sheriff arrives. Full of card numbers and crossed out card numbers with notes like “Declined at Panera 10/6, and Declined at WalMart 10/14, etc.”
Turns out she was a card tester for a local stolen card ring and apparently she just decided to use one of the stolen cards for a mini staycation.
She shows up while the Sheriff is collecting evidence, gets arrested. It becomes a black hole of a case but the Sheriff’s Office says they got quite a bit to move up the line on her theft ring.
The DA declined to prosecute her on charges of Defrauding an Innkeeper which, surprisingly, has quite a hefty fine attached. We'd have never seen the money anyway even if we'd won but I'm still salty about that.
In the mean time, her dogs (we’re a pet friendly rental) have totally destroyed the place even beyond the quite nasty conditions she was living in, even after she had been living only a week in the unit so far.
Two urine soaked mattresses, a destroyed couch, hopelessly soiled rugs and towels, broken plates, furniture, etc, etc.
Between the damage and the lost income we’re out about $6k, not enough to file an insurance claim and make it worth the possible rate increase after the deductible.
Unit was out of service for 3 days just to clean and replace items.
VRBO’s response? ¯\(ツ)/¯
Sadly though, we’re still using VRBO, they make up the bulk of longer term older guests who like to stay for weeks at a time. Airbnb is very much the younger, more last minute crowd.