UPDATE & advice needed:
So, we fixed 90% of "the list", and then she discovered a leaky pipe in her kitchen ceiling; we fixed the pipe and then began to repair the ceiling while she was out of town. She told me that she didn't understand why it would take us a week to fix the pipe (when in actuality, it was only going to take about 4 days to fix the leak and repair the ceiling). Anyways, while my maintenance guy was in there fixing that leak, he disovered one in the bathroom (the house was vacant all winter, and was not properly winterized), and he fixed that one too. Well, he's still in the process of repairing the two ceilings (waiting on joint compound drying time). So, she emailed me this morning, and said she just doesn't want the apartment anymore...YAY!!!! So, anyways, we will certainly let her out of her lease. But there's one other issue, when my guy arrived to sand today, he noticed that the door jam was damaged - it looked as though someone had tried to kick in the door...NOOO!!!!!! So, he's going to repair it, and he's going to change the lock on the outside screen to a lock that will also lock from the outside (right now, it only locks from the inside). So my questions are as follows:
1. I plan to give her security deposit back; but should I give her back all of her rent check as well, just to compensate her for the issues she had while she was there?
2. How should I inform her about the issue of the door? I don't think we have any liability for it, do we? Or if she claims that she had some things stolen, do we have liability for that? I guess my assumption is that's the purpose of renter's insurance, and that's the tenant's responsibility (and risk if they don't get it), correct?
Katrina
