@Mike Percy You're welcome, just take my advice with a grain of salt. I'm new relatively new to this business, still testing and tuning on a daily basis, but happy to help in any way that I can. Until this whole thing functions, from beginning to end, without me, I'll consider myself a student, not a sage advice-giver.
We let them use their own scripts since, again, we plan to get back on the phone as soon as we can to fill in any gaps. Looking at the notes, 25-30% of the people who call in provide some info, but say they would "like to speak to Michael directly". I have yet to close a deal with any of those people.
As far as the call recordings, I considered asking about that, but then realized that anyone who's going to be recorded has to agree to that beforehand. I'm worried that small thing might remove some of the personal "hey this is Michael from down the street" aspect. They work in concert with Jerry, so we all share the same CRM. Jerry's people manage mailing through there on the front end, and Call Porter changes the lead status/adds comments to the follow-up section. I also have it set up to send me an email when someone manipulates the CRM in any way so that I can get on there quickly and call the lead if need be.
I pay by mail volume, but they gave me a range. If I send out another 500 mailers they're not nickel and diming me over it, and, in the grand scheme of things I feel that the call service fee is relatively insignificant if I'm getting in front of sellers and closing the deals. It's all about perspective. When I see the CRM being populated with info, and I didn't have to take the call (or historically miss the call 20% of the time since I was in the middle of something), I spend zero time being preoccupied about whether that expense is worth it.
Maybe someday I'll train a person or two to handle this, but for now, I'm focusing on getting in front of people.