I can share my experience with GroundFloor on a loan that is currently in underwriting.
I reached out to someone on their team on 7/23 to inquire about their ability to appraise, underwrite and approve a loan for 8/7. I was assured at that time that the loan would close on time so long as I began the process by the 27th. We made a decision to move forward on the 26th, paid the application fee and sent over all of the documents requested by end of the day on the 27th with an appraisal scheduled for that Saturday the 28th. I received a call of panic that Sunday from the account manager letting me know that the new appraisal company they're working with has been taking about TWO WEEKS to turn around an appraisal. He assured me he wasn't pulling a fast one on our original call and not to set off any alarms with the seller by communicating that we may need to extend the closing. The appraisal came back in the morning of the 6th and I receive a notification that the file was submitted to underwriting with a 24-48 hr turnaround time.
Meanwhile, the seller flew in from Florida on the 6th only to receive an email that we need an extension to the 16th. To say he was upset would be a huge understatement. He agreed to the extension with an additional $20,000 earnest money which we put up. Today is the 9th and I'm getting complete radio silence from the processor and I have nothing to communicate. Since we didn't want to keep the seller in limbo he flew back home yesterday and we'll be flying him back in on our dime once the closing is scheduled. With no reassurance, I'm beating the streets to find a private lender so we don't risk a total of $30,000 earnest money on this deal.
I will say that we had a tight timeline, extensions in RE transactions are a common thing and the sellers travel gripes are a wildcard nobody expected. Much of this is not out of the ordinary given the circumstances but figured I'd share a data point.
I'll continue to update the community on the status of this. @Brian Dally maybe you could help me out and look into this?