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All Forum Posts by: Maranda Tucker

Maranda Tucker has started 32 posts and replied 129 times.

Post: Security Deposit Deduction: What is reasonable for cleaning

Maranda Tucker
Posted
  • Property Manager
  • Charlotte, NC
  • Posts 135
  • Votes 99

Hi Robert! 

I manage 350ish single family homes in Charlotte, NC. If we had a great tenant for 5.5 years at our property, we would not charge any cleaning fee outside of the excessive cleani gs (such as trash out of the shed). 

5.5 years of not having to turn the unit and not dealing with vacancy is huge. We would consider cleaning as a "normal wear & tear" item and move on. 

On another note, a $540 cleaning in charlotte is totally normal for that size home. Our cleaners clean EVERYthing, however. Inside of drawers, ceiling fans, vents, cobwebs on the porch, etc.. 

Sounds like you had a great tenant. Hopefully you land another 5 year tenant this go around! Good luck!

Post: 20-Year Austinite Relocating to Charlotte, NC - New to BP!

Maranda Tucker
Posted
  • Property Manager
  • Charlotte, NC
  • Posts 135
  • Votes 99

Hi!! 

I am aa TX gal, born and raised! Re-planted myself here in CLT 7 years ago. It is quite the adjustment, but I LOVE IT HERE. 

Consider me a friend in the charlotte market and let's grab coffee (there are many cute coffee shops here and I can tell you where to find the good texmex)

Post: New to the site!

Maranda Tucker
Posted
  • Property Manager
  • Charlotte, NC
  • Posts 135
  • Votes 99

Hey Brandi! 

If you are in the CLT area and are looking to connect with othr like-minded individuals, I would love to grab a coffee with you! :) 

Let's connect!

Post: Why Rental Listings in Charlotte Stayed on the Market Longer This Winter

Maranda Tucker
Posted
  • Property Manager
  • Charlotte, NC
  • Posts 135
  • Votes 99

If you're a landlord or investor in the Charlotte area, you might have noticed something unusual in the rental market this winter. Historically, the average days on market (DOM) for rental properties only increases by about 6 days during November and December. This seasonal slowdown is typically predictable and manageable.

But at the end of 2024, we saw that increase jump to over 10 days, pushing average DOM from 25-30 to over 40. So, what caused this sharper-than-usual slowdown? Here’s what we’re seeing:

1. Seasonal Slowdown (With a Twist)

The holidays always lead to a slower rental market as potential tenants prioritize family, travel, and gift-giving over finding a new home. However, 2024’s holiday season was impacted by other compounding factors, making the usual seasonal dip more pronounced.

2. Economic Uncertainty

Economic pressures, such as inflation and fluctuating interest rates, created hesitancy among renters. Many people opted to stay in their current homes rather than take on new leases, contributing to longer vacancies for available properties.

3. A Surge in Supply

Charlotte’s rental market saw a notable influx of new units in late 2024, with several large developments hitting the market simultaneously. This added inventory gave renters more options, leading to increased competition for landlords.

Why This Matters (and Why There's Hope)

For landlords accustomed to a manageable 6-day increase in DOM during the holidays, the 10+ day spike might feel concerning. However, this isn’t a sign of a long-term shift—it's a temporary adjustment influenced by a unique set of factors.

The good news? The rental market is already showing signs of recovery:

  • Spring Is Coming: Historically, the rental market picks up momentum in the spring as tenants prepare to move during warmer months or ahead of the school year.
  • Early 2025 Trends Are Positive: In just the first week of January, we’ve seen a dramatic increase in rental applications, suggesting pent-up demand from renters who delayed their searches in November and December.

What Landlords Can Do Now

To make the most of this recovery, consider:

  • Refreshing Your Listings: Update your photos, descriptions, and pricing to ensure your properties stand out.
  • Offering Incentives: Temporary discounts or move-in bonuses can help fill vacancies quickly.
  • Being Patient: The market is already bouncing back, so don’t panic if your property takes a bit longer to lease than usual.

What’s been your experience? Have you noticed these trends in your market? Let’s discuss what’s working to navigate these shifts and make 2025 a successful year!

Post: CLT Real Estate Agent new to the forums

Maranda Tucker
Posted
  • Property Manager
  • Charlotte, NC
  • Posts 135
  • Votes 99

Hey Matt! Perhaps we should grab coffee! 

I got my start in the CLT market via BP. It's a great community. You and I may be able to work together. 

Post: Hey im new here!

Maranda Tucker
Posted
  • Property Manager
  • Charlotte, NC
  • Posts 135
  • Votes 99

Hey Benoit! I am in the Charlotte market. I work with lots of agents and my team manages 350ish homes in the greater CLT market. Let's grab coffee? 

Post: Tech Stack to Optimize PM Company

Maranda Tucker
Posted
  • Property Manager
  • Charlotte, NC
  • Posts 135
  • Votes 99
Quote from @Will Fraser:

IMO your tech stack is one side of the double-helix of your company.  Your processes are the other side and companies that strive to build one side without the other having corresponding strength end up building something doomed to enslavement or failure (and I'd argue that the former is the latter)


 Thank you for taking the time to respond! And agreed. We are working daily to improve process for scalability and a consistently exceptional experience. Unfortunately I don't have confidence in the master excel spreadsheet we are currently using (we are real old school) too keep up with the growth we are experiencing. 

Post: Tech Stack to Optimize PM Company

Maranda Tucker
Posted
  • Property Manager
  • Charlotte, NC
  • Posts 135
  • Votes 99
Quote from @Nathan Gesner:
Quote from @Maranda Tucker:

If you manage 250+ doors (SFHs), what does your tech stack look like? Leadsimple can tackle both CRM and process management, and integrates with AppFolio, which is exciting to me.. However, I went from a process driven team that had TOO many softwares to a team that runs a little more old school. Seeking a happy medium. 

Any insight is greatly appreciated! 


 I use LeadSimple and it's a great tool, but it's a layer of complexity and takes a long time to set up. I've been using it for almost a year and it's maybe 80% where I want it to be.

I used paper checklists until I hit 300 doors, then switched to Asana, which is easy to use and set up. I only switched to LeadSimple after adding a couple more employees. I sometimes regret the change.


 I came leadsimple, but we didn't use it for process management- only the CRM... Are you using it for both? Why do you sometimes regret the change? We are right at 300 doors right now.

Post: Tech Stack to Optimize PM Company

Maranda Tucker
Posted
  • Property Manager
  • Charlotte, NC
  • Posts 135
  • Votes 99

If you manage 250+ doors (SFHs), what does your tech stack look like? Leadsimple can tackle both CRM and process management, and integrates with AppFolio, which is exciting to me.. However, I went from a process driven team that had TOO many softwares to a team that runs a little more old school. Seeking a happy medium. 

Any insight is greatly appreciated! 

Post: Welcome Home Gifts for tenants?

Maranda Tucker
Posted
  • Property Manager
  • Charlotte, NC
  • Posts 135
  • Votes 99

Do any of y'all leave a welcome basket of some sort for your Long-Term tenants? 

My team and I are wanting to add a special touch (outside of the 2+ inspections / year we do) to let our tenants know that we care for them. Nothing too complicated, but definitely thoughtful!