Cody Evans Franchise companies, they only are there to sell leads and help wanna be business owner change their system. The main trade is the owner itself, so if he is not a tradesperson, you’re out of luck. Anyway, small claims AND CSLB is your mode. Both will, and make you pay the original agreement or compute whatever is the balance, so given your situation, you have a 6k contract with a 400 discount, then 5,600 is your max less 3k down, you’ll have tonpay 2,600, that’s worse case scenario. Both will require you do extensive text/email/registered mail and other means and that you will display that you have exhausted all efforts but to no avail, you then have to get at least 3 bids according to your original agreement, including fixing the damaged done by the contractor. So say for CSLB your next contractor will quote you 8k to fix the previous’ damage and bring you the product, you will then have to pay the surety bond issuer (contractors bond with cslb) the 2,600 and they will go after the contractor for the whole balance, 8k less 2,600. Now it is the same with small claims, but you will have money 3k (downpayment) and 2k (8k new less 6k orig contract), 5k which is the maximum. Of course this is pure business common sense and what i understand the law is on a perfect scenario. no legal advise given.