All Forum Posts by: Lucas Hall

 Totally! Easy mistake. I mean, I'm sure your mind is on other things - you know, being the CEO of BiggerPockets and all. 

Thanks for the compliment, but I didn't start Apartments or Cozy. I founded Landlordology, and was one the original employees at Cozy. I appreciate the vote of confidence though! Thanks buddy!

Hey @Chad Hale!  You are 100% correct. Cozy sends all the information we have to banks and it’s up to them to choose which data they display. Each of the 4000 banks do it a bit differently. 

@Michael Bowser, Cozy is already 100% mobile friendly.  Just access it via your mobile browser, and save it to your home screen. You’ll have a little Cozy icon on on your home screen, and you’ll only have to login once every 6 months. No need to download an App

@Janette Nason it’s free if they pay through bank transfer (ACH). If they use a debit/credit/gift card, then there is a 2.75% fee.  All this is found on Pricing page of the Cozy website. 

Hi @C McKee

Yes, that’s totally possible. Happens all the time. 

Hi All,

BBB requires that companies pay an outrageous annual membership fee in order to respond to comments.  If the company doesn’t participate, an F rating is assigned. We feel that this is unethical and a scam, therefore we choose not to feed into that type company. You will never see us participate with BBB. 

We have an amazing dedicated, full-time customer support team in the US that responds to every support email, and occasionally, we’ll respond here on BP, to help correct any inaccuracies.  

Cheers, 

Hi Austyn, Lucas from Cozy here. Our service/website is fully mobile accessible, but it's not an App in the appstore.  Just go to the URL. You can also find it here; https://www.biggerpockets.com/tools/landlord-resources

Cozii is a copy cat service/app that lures in folks looking for Cozy, and we have no affiliation with them. 

Thanks for checking us out. 

Hi friends

We love hearing all this feedback but we did not ask Caleb to gather this info. Stessa has not approached us about integrating. I’m not sure why Caleb is saying such things or what his real purpose is for this thread.  

Thank you for being a Cozy landlord,

- Lucas

Hi @Account Closed

I’m sorry that your experiences with Cozy, and your recent tenant, weren’t positive. I'd like to shed some more light on the payment process because it can be confusing and riddled with regulations:

First, both credit card and ACH transactions can be disputed and reversed by a tenant's bank. Turning off credit card payments is unfortunately no protection from a tenant who chooses to lie and steal or make payments with funds that aren’t theirs.

Second, Cozy doesn't do anything specifically to "allow" a dispute – in fact, all financial transactions across industries are subject to the same fraud and dispute laws – so it's not unique to Cozy. On a macro level, it's important that people can dispute fraudulent payments, because fraud happens, so it's not an inherently bad thing that banks support a payer's ability to dispute a claim. It exists for a good reason.

Finally, if the bank decides to honor the tenant's dispute, we (Cozy) have to attempt to collect lost/disputed payments from a landlord because they are the merchant and the intended recipient of tenant's payments. If we didn't collect disputed payments from landlords, Cozy would be at a loss, and hugely vulnerable to fraud ourselves. We (Cozy) work with landlords and communicate clearly about our intention to collect funds from them prior to attempting to do so. We offer a number of options, including collecting a new payment from the tenant, before we get anywhere near sending the uncollected funds to a third-party for collections and reporting. Your comment misrepresents our process and makes it look like we "come after" people and ding their credit immediately and without warning. That's just not the case, and we strive to be exceedingly patient and constructive whenever a chargeback like this happens. There are multiple opportunities to remedy the issue, on both the tenant's and landlord's behalf.

Regardless of how a landlord chooses to collect rent, they could experience the same thing that happened to you. It's really horrible what happened to you, and I feel your pain. But for you and any landlord, this is a situation in which a strong legal lease agreement, and an understanding of your local small claims court system is the best defense.