Another complain... can you see the pattern already?:
Complaint: Services agreed upon were not taken into effect and I was not granted what I was told. myself and my stepfather signed up to go to a realestate seminar which was on April 30 through March 2nd. The cost was 2000$ per team the person speaking at the seminar was an investor and he was talking to us about taking control of our lives and taking chances. He asked us to call all our credit companies to ask for more credit on our cards so that we could use that money to start our own busisness. He also told about 30 of us, their company would guide us through our first few deals until we made our money back and if we did not accomplish our goal we would get a full refund. The cost for the package that we got was 21,297.00$ It consisted of a 3 day boot camp where a realestate investor would come to our area and work in a small group setting and go out in the field.Also a 2 day marketing camp and a 2 day wealth strategies camp which was to help me increase my wealth.We also received 2 online courses, Funding and Financing and Personal Business Success.Also received a included LLC and realestate software. So After We paid the 21,297.00$ They told me that an investor would be in my area in a couple of weeks.I did receive a call on the date the investor would be at the hotel for our classes and field work I was told he would arrive on the 21st of March and it would go through the weekend. Well he arrived on the 20th which was a Thurs. and I got a call from the office asking where I was and I told them I was told it started on a that Fri and they said I was wrong. So I went the rest of the weekend anyways from what I was told by the other people I didn't miss anything. When we arrived that Fri morning I asked the instructor if we were going out on the field today and he said we were not going at all because we were supposed to book our own appointments for him to see. That was not what I was told when I agreed to do this program, we sat in a classroom the whole weekend and went over numbers and how to attain property in different methods. We did learn some things but that wasn't what we paid for. My stepfather and I have been totally left in the dark about this whole thing after that day, we never received any phone calls after that date, and I actually called and complained to the customer service about what was going on and that I wasn't happy with the money we had spent,and she said that she could get me help over the phone and I told her that's not what I paid for.I paid for this program with a check # 1561 that came from my account, but my stepfather had given me the funds to do this and he is on the contract also because he was my partner and his name ******* ******. His name is also on the contract that I signed and he is a senior citizen which I think we were both taken advantage of.The contract No ********. The company has tried contacting me a week ago and I did not respond because my stepfather has written a letter to the Consumer Protection Bureau in Utah. I did speak to someone in billing month ago and she said she would only refund me 5,000$ because that what the 3 day class cost. This is why I am reporting this company.Not only do I feel that this was way over priced with what I got out of it and things were not fulfilled.
Desired Settlement: See Complaint Text
Business Response:
Mr. ***** purchased a Gold Real Estate Mentoring package on 3/2/14 for $21,297. The package included the following:
- Wealth Strategies 2 Day Camp
- Real Estate Evaluation Software
Mr. ***** did attend his FastStart 3 Day Bootcamp, was also given access to the Online Courses and Online Resource Center. He was also given the Real Estate Evaluation Software and Asset Protection. This leaves the Marketing 2 Day Camp and Wealth Strategies 2 Day Camp as they only services not rendered.
At the end of the Bootcamp Mr. ***** was asked to fill out a satisfaction survey in which he gave all 5’s out of 5’s clearly showing his satisfaction of what he had received.
In addition, when Mr. ***** purchased he signed a contract agreeing to the cancellation/refund policy which reads as follows: “No Questions Asked” Refund Policy: “You may cancel this transaction at any time prior to three (3) business days after purchase”. Mr. ***** never made an attempt to cancel within that time frame.
In summary:
Mr. ***** is not eligible for a full refund due to not cancelling with the time frame outlined in the agreed upon Refund Policy and also services being rendered. Premium Financial Training is willing to settle this complaint for a refund of $*****. The refund will be processed upon Mr. *****’s agreement.
Consumer Response:
Complaint: ********
I am rejecting this response because The refund is not enough, I marked satisfactory on the forms that had to do with the presentation not the fulfillment because the information I received was good but nothing was done that was was supposed to be done after the boot camp was over. I was not taken out into the field, I was told I would be walked through my first deal that was not done. I was told I had full funding which was not the case, and had cirtificates that were to be signed stating that I would have a full refund in 90 days if I had not accomplished a deal that was not done. Also the package I purchased was to be funded for everything what I mean by that is my trip to Vagas or Utah that was not the case. As for the software yes I did recieve it but what good does that do when I don't even know how to use it. I am willing to settle for $16500 because I was told by the office that the boot camp was 5000 that's what I'm willing to pay for.
Sincerely,
***** *****
Business Response: Mr. ***** is not eligible for a refund of $16,500. As previously stated, there were services rendered. We are willing to settle this complaint for $****** but will not be able to go any higher. As previously stated, Mr. ***** was clearly satisfied at the end of his FastStart Bootcamp. We stand behind out guarantee to continue to work with Mr. ***** at no additional charge until he has at least made back his investment with Premium Financial Training. The refund will be processed upon Mr. *****'s agreement.
Consumer Response:
Complaint: ********
I am rejecting this response because: I'm sorry but $***** in services were not rendered,Yes the info at bootcamp I was satisfied with but that was information, nothing else followed that information that your company was supposed to provide. I have all the paper work you do so if you want to move forward with this we can. I am just asking for what I deserve nothing more. I was not granted funding, again was not taken out into the field which was supposed to be manditory, also l was to be taken through my first deal and if not refunded within 90 days. How come nothing is being said about that!!! You keep saying that I was satisfied but we're any of these things fulfilled!!! I think not.
Sincerely,
***** *****
Business Response: $****** is the final offer of a refund. The refund will be processed upon Mr. *****'s agreement.
Consumer Response:
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****