All Forum Posts by: Kyle Mccaw

• Highly organized and detail-oriented with a strong sense of urgency - able to work quickly while multitasking and juggling diverse responsibilities
• An independent, analytical thinker adept at problem solving, troubleshooting, and making decisions based on data, common sense, and our internal policies
• An excellent, fact-based communicator with strong interpersonal skills, who is able to influence people and interact comfortably in a social environment
• Able to act and operate independently with minimal daily direction from manager to accomplish objectives
• Able to work cooperatively and collaboratively with all levels of employees, management, and external contractors in order to maximize performance
• An assertive, goal-oriented, and proactive individual able to take initiative and take charge
• Able to work within a flexible ever changing environment
• Comfortable working under pressure in a fast-paced environment with steady change and unpredictability, including shifting priorities, deadlines, and/or goals
• Able to maintain a positive outlook and customer service focus despite unpredictable work situations or challenges

The selected applicant will work in the office from Monday through Friday during normal business hours and will require some after-hours phone coverage throughout the week. The Coordinator is responsible for calling tenants and vendors to coordinate the required maintenance work to be completed on properties managed by the company. This position requires strong organizational and time management skills as well as computer skills and good communication skills. Daily roles and responsibilities include, but are not limited to, the following: Communicate maintenance requests, work status, completion, etc. with property owners, tenants, company employees and vendors. Review work order requests and approve or deny the requested work. Assign work orders to the appropriate maintenance vendor. Follow through to ensure the work was completed. Coordinate routine home inspections and report results back to property owners. Maintain and develop vendor relationships.

Qualifications:

• 2+ years' work experience in the service industry
• Must have strong organization skills
• Strong communication skills with an ability to clearly and concisely articulate complex information, both verbally and in writing
• Strong customer service skills
• Work independently with minimal supervision
• Highly detail oriented and organized in work is a must
• Ability to act and operate independently with minimal daily direction from the manager
• Proficiency with email and Microsoft Office applications
• Punctual, self-motivated, and dedicated
• Experience in invoicing a plus

Job Description:

• Answer incoming calls – answer general questions & route to appropriate employee as needed
• Reviewing & Assigning incoming work orders
• Monitor open work orders for completion
• Communicate with owners, tenants, and vendors
• Handle all Violation Notices and City rental registrations
• Customer Service/Survey calls after work orders are completed
• Assist with office projects/tasks on an as needed basis