I am not angry. I just wanted to share my experience. The fact that prior to your post above I could barely get an email with more than three words shows me that you have lost the human factor of service.
I think you are doing a great job of building a business. I think you could take a second look at customer service improvements.
You may have forgotten too, but the initial extra money I wanted used towards the down or the closing costs and was told to couldn’t. I did not argue but it is misleading to state that I sent Holton Wise to fund management services. In fact that was done very early. After close an agreement was sent without my request, but indeed it was my original intent to use the PM services. The rent was paid after I made it clear I wanted to move in a different direction. Your order of events to state your argument is actually completely wrong and this is one of the main reasons I went in a different direction. I have emails with date stamps to show that you are not correctly representing the facts.
I don’t assume it is intentional but is is disconcerting.
Good luck.