Originally posted by @Nathan Gesner:
Originally posted by @Charles Heistand:
The question that I have for everyone is what does everyone else do to show their properties to eliminate as many no shows as possible and to keep as much of your time as possible?
If you do an open house how long do you do it for and how far advance do you advertise?
If you do private showings how do you try to ensure that they actually show up? How long do you wait prior to leaving if they don't show up?
Do you collect the application and application fee prior to showing or after?
Anything that we should try different next time to have better success?
My recommendation is that you purchase a key lockbox for the property or install a door lock with a keypad (EXAMPLE). When someone calls to schedule a showing, prescreen them verbally to see if they're likely to pass your screening. Just explaining that you run a credit/criminal background on every adult, won't accept pets, or some other policy may be enough to scare them off.
When someone is serious and wants to schedule a showing, schedule the showing with them but don't drive to the property. If they show up at the scheduled time, have them text you a picture of their driver's license next to the lock. Text them the code and ask them to text you back when they are done. Now you get in your car and drive over to ensure it's locked after the showing. You can also change the temp code so that individual can't come back in.
That is genuinely horrible advice! You're a property manager?! Tell me you don't do this to client properties?! Just like a tenant picking their house, I pick the tenant. I would never under any circumstances allow a tenant I have not met in person. Also everybody is afraid of scams these days, on both sides, both sides need to see the person or you're going to get scammed or robbed. Doesn't matter if you have their ID, it could easily be fake, you have no way to check.
When I am showing a house I am investigating the tenant. What kind of car do they have? Is it clean? Are they clean? How are they dressed? Do they stink? Do they obviously smoke? Is there something totally weird about them you can't place but you don't trust them? Do they have 17 kids they never said anything about? Do girl and boy fight constantly? All of these and more are things I am checking. Just because you filled out an application and saw the house does not mean that I am going to pick you. My decision simply cannot be made without a meeting.
Additionally, any pets are approved only on a case by case basis, so I have to meet any pet.
Approving literally random strangers is so ridiculous! For the same reason I would never hire a property manager, but if I had to and this is what they did, many strong words would be used towards them...