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All Forum Posts by: Joel Case

Joel Case has started 4 posts and replied 339 times.

Post: Does this tenant sound fishy?

Joel CasePosted
  • Rental Property Investor
  • Ocean Springs, MS
  • Posts 348
  • Votes 301

I am living with relatives and make $200,000 a year. I also am WORKING ON getting my collections paid off.

That's fishy. Also he is telling you he has other LL wanting him to sign? Go sign them then! 

That being said, make sure you are not discriminating as mentioned above. 

Post: Is Booking.com a good platform to use for hosts?

Joel CasePosted
  • Rental Property Investor
  • Ocean Springs, MS
  • Posts 348
  • Votes 301
Quote from @Frank Barletta:
Quote from @Julie Chai:
Quote from @Frank Barletta:

Yes.

VRBO has its own Expanded Distribution Network which includes Expedia Distribution brands, such as:

  • Travelocity
  • CheapTickets
  • Orbitz
  • Expedia
  • Trivago
  • KAYAK
  • Other affiliates that specialize in vacation rentals.

I get < 10% of bookings from VRBO in my markets so this is my experience.


 That's so weird that VRBO has its own network and yet we get only a small percentage of bookings from them... Thanks for that info Frank.


 Airbnb brand is strong 💪


 Correction, AirBnB marketing is strong. 

Post: Rate My Response to a 4 Star Guest Review

Joel CasePosted
  • Rental Property Investor
  • Ocean Springs, MS
  • Posts 348
  • Votes 301
Quote from @Lauren Kormylo:

As others have said, sounding defensive is a no-no.  You're writing that reply for future guests to read.

Some hosts may think this is tacky, but I have one of these magnet signs from Etsy on my fridge.  It explains the rating system, and has led to most of my guests leaving me a review (I don't have to ask), and they've all been 5 stars.  https://www.etsy.com/listing/1...

I also ordered one of these signs for my checkout policy, which is customized to your own rules, in the same size as the sign above.  So they are both on my fridge, and look professionally made.  https://www.etsy.com/listing/1...


I thought the magnets were tacky at first. But a well respected STR manager in my area recommended them and I recently bought the rating one. I am going to get the checkout magnet you linked customized to my home.

Post: Is Booking.com a good platform to use for hosts?

Joel CasePosted
  • Rental Property Investor
  • Ocean Springs, MS
  • Posts 348
  • Votes 301
Quote from @Julie Chai:
Quote from @Joel Case:
Quote from @Julie Chai:
Quote from @Joel Case:
Quote from @Julie Chai:

man! all these " dont do it".... I think I should listen to my fellow investors lol.  


 You have to do what's right for you. 

I know right.. I've just snoozed my bookings on there... Going to see how my next guest will be good or bad and then I'll decide to unsnooze it or delete it all together.
I just rather have the piece of mind that whichever platform I use, they have the Hosts's back and screen guests properly.

 If that's the case let me know when you find that platform, because it's not AirBnB. I have yet to need VRBO to step up, so I can't comment. 


Will do! and same with you. I have been on VRBO since I started STR and currently hosting my first guest from them. So far, the guest has been very respectful when we communicate. Hoping to get more from VRBO but don't know why I'm not getting anything...


I get most of my guests through AirBnB, I think it's just the most popular STR platform. Of my 25 total reservations (not including cancellations) 2 are from VRBO, 4 are from Booking.com, and the other 19 are from AirBnB.

Post: Is Booking.com a good platform to use for hosts?

Joel CasePosted
  • Rental Property Investor
  • Ocean Springs, MS
  • Posts 348
  • Votes 301
Quote from @Julie Chai:
Quote from @Joel Case:
Quote from @Julie Chai:

man! all these " dont do it".... I think I should listen to my fellow investors lol.  


 You have to do what's right for you. 

I know right.. I've just snoozed my bookings on there... Going to see how my next guest will be good or bad and then I'll decide to unsnooze it or delete it all together.
I just rather have the piece of mind that whichever platform I use, they have the Hosts's back and screen guests properly.

 If that's the case let me know when you find that platform, because it's not AirBnB. I have yet to need VRBO to step up, so I can't comment. 

Post: Is Booking.com a good platform to use for hosts?

Joel CasePosted
  • Rental Property Investor
  • Ocean Springs, MS
  • Posts 348
  • Votes 301
Quote from @Julie Chai:

man! all these " dont do it".... I think I should listen to my fellow investors lol.  


 You have to do what's right for you. 

Post: Rate My Response to a 4 Star Guest Review

Joel CasePosted
  • Rental Property Investor
  • Ocean Springs, MS
  • Posts 348
  • Votes 301
Quote from @Jon Martin:
Quote from @Joel Case:

I agree with Karl's response. Too defensive, too wordy. Thank them for the feedback and let them know you have taken action on the blackout curtains and keep it moving. If they didn't find the beds comfortable I think putting something about their next stay could be seen as passive aggressive, but that's just my personal opinion playing devil's advocate. 


Agreed. Lack of drapes is a valid criticism for a bedroom. You should thank them for that feedback and say you will remedy that for future guests, which will make you look like a better host. I would also point out the cubbies for clothes since that is a factual point that you can correct them on, but otherwise I would leave the mattress and kitchen comments alone because those are opinions and value judgements. 

 I always try to steer clear of correcting a guest in the response. Are the cubbies clear in your pictures? If not make them so and keep it moving. A good caption should be included with the picture. 

Post: Is Booking.com a good platform to use for hosts?

Joel CasePosted
  • Rental Property Investor
  • Ocean Springs, MS
  • Posts 348
  • Votes 301
Quote from @Julie Chai:
Quote from @Joel Case:

I have been online with my STR for seven months and have had 2 or 3 bookings come from Booking.com. The guests seem to expect a hotel like experience as far as communication goes, but the guests I have had have been great from Booking.com. My crappy guests (but also the majority of my revenue) have all come from AirBnB.

I'm going to hang in there for a few more weeks and see what happens. I just received my 2nd booking on booking.com yesterday for a one nighter (2 adults, 4 kids)....hopefully they'll be ok.  Since Booking.com now has an option to discount rates depending on how many guests stay...I realized that's what happened with my first guest (that left my door wide open after checking out)!  They only listed 2 guests to get the cheaper rate. So I've opted out of that option now and even raised my prices $10 more a night compared to my AirBnb rates.  I'm hoping this will help filter out the bad ghetto guests.

 I have also learned through experience not to be the bargain option among comparable homes. Now I regularly review my prices among my 3-4 direct competitors and adjust my prices to ensure that I am not the lowest priced option whenever I can prevent it. But I also make sure that my property has the most amenities as well, so it's not targeted at the budget shoppers. 

I use Hospitable for a channel manager and it supports AirBnB, VRBO, and Booking.com so I have listed on all three. It also allows you to set a percentage differential for pricing between platforms. 

Post: Is Booking.com a good platform to use for hosts?

Joel CasePosted
  • Rental Property Investor
  • Ocean Springs, MS
  • Posts 348
  • Votes 301

I have been online with my STR for seven months and have had 2 or 3 bookings come from Booking.com. The guests seem to expect a hotel like experience as far as communication goes, but the guests I have had have been great from Booking.com. My crappy guests (but also the majority of my revenue) have all come from AirBnB.

Post: It's Complicated: Mass Multi Family with road blocks to selling

Joel CasePosted
  • Rental Property Investor
  • Ocean Springs, MS
  • Posts 348
  • Votes 301

My father lived in Lynn and although I never visited, he told me that it was not a great place to live. It sounds as though the city government has something to do with that.