@Anjanette Delgado
Sorry to hear about your issues with Dominion. They are quickly making a bad name for themselves. I had issues with closing a loan with them. I can only ask that you too file a complaint with the BBB in hopes to warn others.
I had 2 cash out refi's on the table with them. We closed 1 and the second they messed up time and time again. Was promised a 30 day close and after 90 days I pulled out of the process with them and returned my business to Civic.
Dominion promised one interest rate and delivered another by the time we got to closing on the second loan. I called them out on this only to be informed that they dont lock rates. Bait and switch! When they finally sent over the closing docs to title the loan amount had changed from $233K to $171K. I told title we werent going to be closing with those docs. Called to my loan originator Delshawn and he would not return my call. 3 days later he contacted me and asked what the problem was and he told me that I asked for the decreased amount??!! Since all of our conversations were documented via email, it was easy for me to denounce this. He told me that he would have to send the loan back through underwriting causing yet another delay.
Loan processing on the 1st loan that we closed is nonexistent. They do NOT have any web portals to be able to monitor or service your loan. Hoping they sell this on the secondary market soon to get away from them.