Julie's comment that I told her I bought it for $60k does not add up - I did provide a $17k scope of work (not $13k, I was going off memory) so $60k plus $17k = $77k, sold it for $72k once it was completed - we aren't in the business of selling for a loss, so not sure what is going on here. This is completely out of line that someone is deliberately trying to tarnish our sterling reputation. The project ended up costing us $24k, so from a standpoint of extra items that we did for the customer, and our mistake in under-charging, we actually lost money on this deal. This was (and still is) a great property. Here are the before and after pics showing how far we took this project, which was actually deliberately purchased just for Julie's parameters: https://hrre.egnyte.com/fl/7aDVvi0DWy
To be transparent, this was a property that the customer understood UP FRONT that the rehab was not complete, and that we would be completing it for her. She also knew that we did not have our own in-house PM. (NOTE: We no longer sell unfinished properties, and have our own in-house PM now).
Julie is a sharp gal she was very much aware that she got a nice property in a strong area for a great price. The property appraised for more then we sold it for. This was probably the reason why she would not let us buy it back.
We signed the PA before we acquired the property, and did not sell the property until it was completed. Even though we had no earnest money on the contract, we honored it despite the deal being a slight loss for us. We honor our word and our contracts.
The plumbing issue that Julie is referring to happened during the deep freeze of 20 below temps for weeks in Indy, and pipes were bursting all over town. This was well after she closed on the property. Without our own PM in place, we would have no way of knowing if this was due to workmanship or weather, but we have our suspicions...especially when the property had been inspected and signed off on.
I cannot see how a company is not operating in good faith and doing their best to make it right for the client when they offer to buy back the property, for ALL costs incurred (except an insurance claim) including closing costs. We had no legal obligation to do anything. We simply have a strong desire to take care of our clients.