Ive been managing 4 rentals via Cozy for a few years now. Has worked great for me and my tenants. Simple for tenants to navigate, simple and visually appealing. Also simple for me to navigate, upload documents for tenants and collect rent.
There are a few drawbacks, but for me no dealbreaker as I pay zero dollars for this service. One is the delayed time from rent collected to it being deposited in your account, usually 6-8 days, unless you pay for a more rapid transition. Second, in my market I have not gotten good traction listing properties and finding renters on Cozy, not a problem for me as I can find renters quickly on FB marketplace or Zillow. The last thing I have had difficulty with is some accounting when processing a cash/check refund to tenants and Cozy accounting allowing for that be shown clearly to tenants. Cozy wants the refund to be reflected as a deduction to their next months rent. With some round about bookkeeping on the site I was able to correct, but wish it was a bit simpler.
Overall I would recommend!