I hope this is the correct sub forum. Forgive me if it is not.
I am looking for advice on how to best go about formally complaining about a terrible experience with a principal broker on a listing she was representing and I was under contract on. Because they own the company, I cannot file a complaint with her boss since she doesn't have one. Are there any agencies out there that would see to it that the broker be reprimanded for the following? I apologize in advance for the short novel, but I wanted to provide a recap of the experience in its entirety.
I was under contract on a home in WA state. After the inspection showed there were much more costly repairs then were known or disclosed ($50k above and beyond the initial $125k that was known), I requested the repairs ether be completed or the equivalent of the total cost of repairs be reduced from the purchase price. After taking the full 3 days to respond, then verbally asking if $10k would be satisfactory to which we politely declined, they requested an extension of 2 days to respond formally. At the end of the 2 days they finally counter with a $5k reduction. Yes, seriously.
We rejected the counter and began the termination process, so I could recoup my deposit. After submitting the termination paperwork, the LA then comes back to us and says, "Ok, the most we will go is $25k in price reduction." We told her that wasn't enough and that we just want our deposit returned.
She never responded to any further communication from us. Has not replied to texts, calls, emails or even the title agency of their choosing's emails and 20 day demand letter.
Long story short, I want to file a formal complaint that will actually have an impact on her aside. Are there any governing bodies or agencies I should reach out to? Other than yelp, are there any social channels I should look to?
Thank you for your help.
