@Jennifer Hamon
Being a Landlord of multiple properties in Texas, I have 30 days from the day of Tenant move out to submit an itemized statement along with their deposit. Once the deposit has been submitted, the file is then closed. Not knowing the laws of MA or where ever you rented, I’m a bit baffled as to why you would arbitrarily send a check for the amount requested and not know what you are paying for. If they are not answering the phone that also tells me that something is amiss. And this is REGARDLESS of who owns the property! This then forces me to send them a certified return receipt letter demanding an explanation. Now if you elect to send a check “hoping” that will resolve the matter, I can only say “good luck” because I can tell that you can probably expect more frivolous invoices. Not knowing all the details of the past, this would also NOT effect my decision to invest in real estate. If anything, it would strengthen me to learn what to n what not to do.