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All Forum Posts by: Gardy Saturne

Gardy Saturne has started 15 posts and replied 63 times.

Quote from @Drew Sygit:

@Gardy Saturne How well did you screen this PMC before hiring them?

What questions did you ask to confirm they could properly meet your expectations?

May be time for a new one!

In our experience, the #1 mistake owners make when selecting a Property Management Company (PMC) is ASSUMING instead of CONFIRMING.

It's often a case of not doing enough research, as they don't know what they don't know!

Owners mistakenly ASSUME all PMCs offer the exact SAME SERVICES and PERFORM those services EXACTLY THE SAME WAY, so price is the only differentiator.

So, the first question they usually ask a PMC is about fees - instead of asking about services and HOW those services are executed.

EXAMPLE: PMC states they will handle tenant screening – what does that specifically mean? What documents do they require, what credit scores do they allow, how do they verify previous rental history, etc.? You’d be shocked by how little actual screening many PMC’s do!

This also leads owners to ASSUME simpler is better when it comes to management contracts.

The reality is the opposite - if it's not in writing then the PMC doesn't have to provide the service or can charge extra for it!

We have a 14-page management contract that we've added our real experiences to over the years, with the intent of protecting both us AND the landlord. Beyond the Monthly Management, Placement & Maintenance fees, all other fees in our contract are IF EVENT -> THEN fees.

We don’t know any PMCs to recommend in the area mentioned, but since selecting the wrong PMC is usually more harmful than selecting a bad tenant, you might want to read our series about “How to Screen a PMC Better than a Tenant”:

https://www.biggerpockets.com/member-blogs/3094/91877-how-to-screen-a-pmc-better-than-a-tenant-part-1-services-and-processes

We recommend you get management contracts from several PMCs and compare the services they cover and, more importantly, what they each DO NOT cover.

EDUCATE YOURSELF - yes, it will take time, but will lead to a selection that better meets your expectations & avoids potentially costly surprises!

P.S. If you just hire the cheapest or first PMC you speak with and it turns into a bad experience, please don’t assume ALL PMC’s are bad and start trashing PMC’s in general. Take ownership of your mistake and learn to do the proper due diligence recommended above😊


 Thanks for this resource. Definitely will check it out. 

Hi Everyone, 

Thank you so much for the advice. I honestly could've did a better job doing my due diligence. The property management group was listed as recommendations in here and on facebook as well. I should've ask more on how they handle certain procedures. My boots on the ground wanted to get involved in the deal but they didn't have the capital needed. My downstairs tenant has paid on time since I inherited them. I had the property management since JAN 1st. I can honestly say I was a bit more laid back than I should've been. But now I learned from my mistake. I'm strongly considering the move to ohio to house hack. MY PM did mention they can handle eviction. After reading everyone's advice it does seem best to find an attorney to give me the best insight. Even though this is my first rental property I will not let it discourage me from continuing to build my rental portfolio. I'll keep this thread updated. 

I sincerely appreciate everyone response. 

Hi Guys,

I am an out of state investor that purchased my first duplex in Cleveland, OH last year.  I'm already negative cash flow on this rental because of unexpected repairs and tenants not paying. After turning over the unit to get it rent ready - I had to replace upstairs stove, two hot water tanks, and get the furnace serviced, and a plumbing job in the basement.  My upstairs tenant fell behind for 3 months - received some assistance just to catch up, but now has not paid this month. Also since I closed on my property - my downstairs tenant has paid on time until this month. This is the first month where both my tenants have not paid. In the beginning I attempted to self manage my property out of state with using boots on the ground. It didn't work out as well which is why I hired my property manager. The property manager that came in was after the tenants have been placed. 

My property manager doesn't inform me when tenants pay late, when tenants call in for repairs etc. I only know when tenants pay late when I received my owner's statement. But this is received by the 15th of the month.  By too much time has gone by for late notice, eviction letters etc. They let me know when they are repair issues that need to be addressed - hence the plumbing job and the furnace.  Property manager quoted me 2500 for furnace replacement. My boots on the ground was able to get it serviced to get fixed for 729$. At this point I am eating the cost of supporting my rental from my W2 salary. I am in a 2 year contract with my property management company. To cancel the contract is 500$. 

These are my thoughts of where I am at .. If I have to evict either upstairs tenant or both, I'm strongly considering moving into the property. My job will be 100% remote by September. I do have the capacity to move from NY to Ohio. I would have the opportunity to leverage my W2 salary for FHA loans, continue to house hack - I'm also going to continue to wholesale as well. I'd figured me being there I would have more power to turn this property around. My second thought is I could search for another property management company . Then pay to cancel the contract with my current property manager. I'm just looking get some insight on if the property manager is mismanaging the property how do I go about it lawfully. If I have to evict my tenants how would I go about that being out of state. I'm willing to answer any other questions that can provide more insight on this.

Thanks again. 

Post: First Investment Property !

Gardy SaturnePosted
  • Investor
  • Ohio
  • Posts 70
  • Votes 22
Originally posted by @James Wise:
Originally posted by @Gardy Saturne:

Investment Info:

Small multi-family (2-4 units) buy & hold investment.

Purchase price: $70,000
Cash invested: $12,800

Last month I closed on my first investment property in Cleveland ohio

What made you interested in investing in this type of deal?

It was a duplex with great cash flow and equity

How did you find this deal and how did you negotiate it?

found this deal doing driving for dollars in the Cleveland area. The asking price was perfect didn't need to negotiate much

How did you finance this deal?

through a hard money lender

How did you add value to the deal?

currently fixing the upstairs unit to make it rent ready. A light cosmetic rehab

What was the outcome?

Great cash flow and equity

Lessons learned? Challenges?

I purchased this property sight unseen. The numbers looked great when I did my due diligence. The seller was concerned about alarming the tenants during this process. Since the tenants were on a Month-2-Month lease they didn't want to risk loosing the tenants incase I didn't perform on the deal. The lesson I learned was I should've asked for a price reduction for sight unseen purchase. I also recommend looking for local lenders in your market instead of nation wide lenders.

 Wicked dope dude. Depending on the neighborhood that's a $100k duplex all day.

 Yea man thanks - appraisal came back at 125k ! 

Post: First Investment Property !

Gardy SaturnePosted
  • Investor
  • Ohio
  • Posts 70
  • Votes 22

Investment Info:

Small multi-family (2-4 units) buy & hold investment.

Purchase price: $70,000
Cash invested: $12,800

Last month I closed on my first investment property in Cleveland ohio

What made you interested in investing in this type of deal?

It was a duplex with great cash flow and equity

How did you find this deal and how did you negotiate it?

found this deal doing driving for dollars in the Cleveland area. The asking price was perfect didn't need to negotiate much

How did you finance this deal?

through a hard money lender

How did you add value to the deal?

currently fixing the upstairs unit to make it rent ready. A light cosmetic rehab

What was the outcome?

Great cash flow and equity

Lessons learned? Challenges?

I purchased this property sight unseen. The numbers looked great when I did my due diligence. The seller was concerned about alarming the tenants during this process. Since the tenants were on a Month-2-Month lease they didn't want to risk loosing the tenants incase I didn't perform on the deal. The lesson I learned was I should've asked for a price reduction for sight unseen purchase. I also recommend looking for local lenders in your market instead of nation wide lenders.

Post: Are there Any New investors

Gardy SaturnePosted
  • Investor
  • Ohio
  • Posts 70
  • Votes 22

@Jonathan Greene thanks for the mention 

@Delvon A Byrd I am virtually active in the Cleveland market. I'll send you a PM

Post: Anyone familiar with the Cleveland market?

Gardy SaturnePosted
  • Investor
  • Ohio
  • Posts 70
  • Votes 22

@Ryan Cleary I haven't purchased a turnkey property. But from the previous duplex deals I've seen it's usually rented out 650-750 in Cleveland. I'm sure you will confirm with the rent roll. Cleveland is divided into West and East. Even though it's all low income, the west side of Cleveland is more desirable. There's a lot more development happening on that side of time. East Cleveland has certain pocket zip codes I would stay in. For example. 44108 is good part of town. Anything going towards more Euclid area is more suburban area. If you are interested you can PM the address you are looking into. I could give a better opinion on your purchase price. 

Post: Anyone familiar with the Cleveland market?

Gardy SaturnePosted
  • Investor
  • Ohio
  • Posts 70
  • Votes 22

Thanks @Jonathan Greene  

@Ryan Cleary When I click on the link, it doesn't take me to the report. 

Post: [ Networking ] - Cleveland Ohio

Gardy SaturnePosted
  • Investor
  • Ohio
  • Posts 70
  • Votes 22

@Saleh Riazi sounds great ! Just sent you a request. Let's stay connected. 

Post: [ Networking ] - Cleveland Ohio

Gardy SaturnePosted
  • Investor
  • Ohio
  • Posts 70
  • Votes 22

@Remington Lyman I haven't made it down yet. But I will be coming back on Sept 14th.