@Loren Howe I love the post and your sharing of the process you went through. As a commercial broker and asset manger of 20+ years, along with personally investing in the space, I completely agree with finding the right broker. It makes all of the difference. It still amazed me how few real estate brokers, residential and commercial, simply do not answer their phones or reply to emails/text messages in a timely manner, if at all. And this is from a broker often representing a very well qualified and interested buyer of their property. The reality is, the 80/20 rule is still a thing in the brokerage world, and frankly there are thousands of lazy brokers out there in both sectors of real estate. This said, there are good people too that understand the challenges of the process and help investors navigate these waters. I know I'm one of them, but that was how I was mentored to be 20 years ago.
As for finding good deals, yes, you can find "pocket listings" and deals that stay somewhat in house, but that has more to do with the brokerage you're working with. In general, the major brokerages are somewhat greedy and they would prefer to keep both sides of the commission "in house", so before any new listing is posted to a site like LoopNet, Costar or Crexi, it is passed internally to every other broker in the office and then within the intranet for that company, to see if anyone has a party to do the deal with. This can remain the case for several months in some brokerages before the deal sees the open market. However, the listing agreement for any property type would dictate if this practice is allowed or not. What often happens in more of a "I have a client that would be willing to sell at ____ terms/price but he doesn't want to formally list the property, does anyone have a buyer for something like this?" That message gets passed around for months and eventually a deal is made in house. While I prefer to see properties hit the open market as that's often where the most value is realized, I have seen deals that made sense for all the parties involved that did not hit the open market.
For returns, commercial investments do operate differently than residential, and the primary difference I see is the emotion vs. numbers of the deal. SFH deal with schools, jobs, paint color, yard size, etc. All emotional and feelings conversations. Commercial deals focus on the numbers, location in terms of population density and logistics, quality of construction, etc.. Nothing wrong with either type, just very different "tenant" mindsets to deal with after the deal is done. I've found great residential brokers/owners/tenants and absolute jerks. The same for commercial brokers/owners/tenants. There is more due diligence to perform for commercial as there are can be a different type of lease for every tenant in a multi-tenant building, despite the spaces appearing identical from the outside. Lease language and terms often dictate how the center operates and the types of new tenants can join when a vacancy occurs, so read every line of the leases prior to purchasing anything. Good luck on your journey, happy to connect if that is helpful to you in some way!