All Forum Posts by: Cory T.

@k. 

@Account Closed Wow, scary thought. I instructed airbnb NOT to attempt collecting any payment from the squatter:

Jul 14 10:37:

Hi Cory,
My name is ------ and I am ------'s manager. He is currently on his weekend, returning tomorrow. I've been working with him closely on this case and want to confirm the guest's account has been quarantined and we will not be accepting further payment from him.

------ will be in touch with you tomorrow morning; however, feel free to reply to this email if there is anything I can assist you with today. I will be in and out of meetings and will check back mid-afternoon to see if there is anything I can do to help.

You are part of our Airbnb family and we want to support you as best we can through this situation.

Talk soon,

------
www.airbnb.com/help

@Account Closed Great advice...we did notify airbnb of these request (not to accept any payment at this point).

@Andy Argonaut Thanks for posting...the power shut off was my plan to keep unit vacant during summer before I knew I had a squatter on my hands...I wouldn't do that with someone in the unit...I've been updated on laws, etc. Thanks.

@Account Closed Thank you both for the reporter suggestion.

Thank you, thank you, thank you for continued information support!

 Thank you Michaela for all of your great PR suggestions/contacts/stories. Much appreciated!!

@Account Closed 

 Thank you I will check out that link...FYI--I do have a permit through the City of Palm Springs.

HI All, 

This whole ordeal has been exhausting...some weird stuff happening behind the scenes. Note to all--take a cache of web site pages, or screen shots  or print out and save them once you are entrenched in a mess like mine. 

Weird thing #1: My sisters twitter feeds were removed shortly after she blew up tweeting outrageous comments about airbnb.com on July 8th. These tweets are now back on her page.

Weird thing #2: I was advised to have my attorney send airbnb.com a preservation of evidence letter to recover the deleted conversations. I don't think my attorney had time to get to this today as I was unable to reach him. However I just checked my airbnb.com account and  conversations (not sure if all of them) appear to be reinstated. They were not there as of this morning, and they appear to be there now. I wish I had reached my attorney at days end to find out if he was able to send this request to airbnb, or if airbnb reinstated on their own accord. (Maybe they found this forum?).

No papers have been served yet...that airbnb "customer service payment" altered our deadline...so hoping to have this happen in next 48 hours.

Will update more soon...

-C

@Michaela G. Noted--thanks!

@Bob C. I may agree with you after this is all said and done. We'll see... ;-)

@Account Closed A wine stained comforter problem sounds dreamy. I wish. These squatters are likely both from Texas (Texas license plates, I don't have much more than one name, email, phone number, and whatever is on google), so they may have sought out a CA airbnb specifically due to the 30 day law. If they are running some internet scam/business out of my condo, they could be doing it in any state. My gut tells me they picked CA intentionally. Thanks for offering your services. Believe me, I have had to talk friends and family down from the edge on this one. Hence my reference to "Pacific Heights."

@k. 

@Account Closed Yes, indeed it was a "customer service payout",,,see below:

Jul 10 08:30:

Hi Cory,

I can absolutely confirm that our payments division within our customer experience team paid you $--- USD on July 8th, 2014 to your default ---  payout method ending in ---.

The reasoning behind which, was not only for customer service support due to the inconveniences you're experiencing with M----- and his relative, but because his second reservation payment, which was supposed to be charged from his payment method on June 26th, 2014, did not go through.

To clarify, on long term reservations lasting longer than 30 days, we spread the reservation payment and payouts up each month. At the 30 day mark of M-----'s reservation his card was set to be charged, but for whatever reason, whether intentional by him or not, his payment did not go through and his card could not be charged. Due to this, we wanted to make sure you still received money for hosting, so we paid you from our account while we reached out to M-----for re-payment to us.

I hope the above explanation helps but if you need further clarification please let me know!

Kind regards,

-------

@Account Closed I have been trying to find out about that payment that was release yesterday...still no response from airbnb on that. It is very frustrating as you and others mentioned it affects the eviction process. 

Some on this thread have stressed to focus on the legal side of things and deal with airbnb later. However airbnb is actually making this whole process more difficult/complicated. They still refuse to provide me with a direct staff contact phone number, so I am still communicating with them only through emails and phone calls when they call me (I can't call them back without going through the call center).

So...now airbnb may be screwing up my intention to serve notice to these squatters. I say "maybe" as I won't know until they either email me back, or call me to clarify ifthe payment was a customer service payment, or if it actually came from the squatter. They continue to muddy the waters on how to proceed. It is beyond frustrating. To be continued...